Team Lead

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Job Title: Team Lead                                                                                                                          

Primary Function

Manages the day-to-day delivery of high quality certification and testing services for a designated product group. Responsible for ensuring operational and financial targets are met for the assigned group. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives. Provides high quality certification services which meets the clients’ needs in the most efficient and effective manner possible, while ensuring safe products are available in the public marketplace. This activity requires interpretation of standards, processes and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews and independent checks. Seeks career related training and builds experience towards improving competencies needed to safeguard the integrity of the CSA Mark.

Working Relationships:

• Reports to Operations Manager
• Supervises some  Certifiers (I,II,III)

Dimensions

• Manages the day-to-day operation and delivery of certification and testing services in the assigned product group.
• Staff size- approximately 5-10 employees
• Ensures all aspects of the services delivered meet divisional and corporate policies and procedures.

Principal Duties & Responsibilities

• Manages day-to-day operation and delivery of certification and testing services in the assigned product group. Schedules, assigns work and control service delivery output. Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Ensures all aspects of the services delivered meet divisional and corporate policies and procedures. Determines and initiates actions required to improve service delivery. Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.
• Manages employees by providing direction and leadership to all service delivery employees within the designated area. Hires, trains, disciplines and terminates staff as required. Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high quality execution of certification and testing services. Assists in the growth of employees through training and career development activities. Approves employee overtime, vacation, and expense accounts as appropriate.
• Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and capacity requirements and develops forecasts based on these determinations. Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.  

Work Environment

• Normal office environment (most of the time)
• Some physical effort is required working with tools and testing configurations
• Extended periods of sitting during meetings and office work (often)

Preferred Education & Experience   

• Bachelor's or degree in Engineering with 5-7 or more years of job related experience
• 3-5 years of managerial/supervisory experience
• Thorough knowledge of Standards and testing procedures
• Thorough knowledge of CSA certification options, programs and services applicable to a variety of equipment
• Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialty
• Good interpersonal, communication and presentation skills required
• Conflict resolution skills to deal with employee and customer issues
• Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner
• Ability to work unsupervised, in a team-based work environment
• English fluent
• Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
• Customer satisfaction focus
• Ability to assess and report on upcoming product trends within the assigned market group
• Problem resolution to deliver high quality and timely service
• Analysis required to formulate financial and business plan forecasts
• Reads, interprets and develops engineering drawings
• Technical report writing
• Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding
• Use of various lab equipment, instruments and tools

This position requires regular attendance and punctuality in accordance with Company policies.  Additionally, the ability to interact well with other employees and work overtime, as necessary, is required. 

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.