Technical Support Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (70% match) is an eligible occupation, with a going rate of £41,700, and Hinen is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 5246 (Electrical service and maintenance mechanics and repairers, If role is primarily on-site repair of electrical equipment.), which is not on the eligible-occupation list. Ask Hinen what the duties actually are.
About the role
About the Company
Join HINEN, a leading energy storage brand, to drive global market expansion.
About Hinen
CE-LINK Founded in 2004 and listed in 2019 (stock code: 300787). Has more than 10,000 employees worldwide. Operates 7 manufacturing bases globally. The group has an R&D team of over 400 people. Provides services to more than 400 well-known global brands.
Hinen (a subsidiary of CE-LINK) Focuses on the home energy storage sector with a comprehensive product matrix, including off-grid, grid-tied, high-voltage, low-voltage, three-phase, single-phase, all-in-one, micro-inverter, hybrid inverter, and balcony energy storage products, etc. Boasts strong vertical integration capabilities, independently researching and manufacturing battery cells, packs, inverters, systems, software, and Apps. Has invested 1 billion RMB to build a battery cell factory. Has an R&D team of over 120 people. In just one year, it has achieved an 8% market share in the Australian market and become the 6th largest brand in the market.
About the Role
Actively monitor battery storage sites and provide remote and on-site support to customers.
Responsibilities
- Monitor and Support: Actively monitor battery storage sites and provide remote and on-site support to customers.
- Troubleshooting: Diagnose and resolve issues using proprietary software and remote tools.
- Customer Interaction: Respond to support requests, document customer interactions, and notify customers about the status of repairs, warranty claims, and software updates.
- Data Analysis: Record and compile data for analysis, assist in report preparation, and coordinate system updates with software teams.
- Training: Provide training to customers and internal colleagues on energy storage systems.
- Customer Collaboration: Work closely with customers on road shows, product introduction, products information, and participate in exhibitions in the Europe region.
- Other Duties: Other work arranged by the employer.
Qualifications
- 1+ years' of technical support experience
- Customer service oriented
This description is the source posting as it read when we added it. We are not affiliated with Hinen, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at HinenAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Hinen holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.