User Researcher - Permanent - £40 - 45,000 per annum

User Researcher - (Permanent - £40 - 45,000 per annum)

Who we are:

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We typically deliver complex transformations within the Government and public sector on public facing issues spanning multiple areas such as healthcare, education, and justice.

Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.

Who we are looking for:

Due to a demand in projects we are now looking for a User Researcher to come and join us on a perm basis. You will help advocate for users across a range of policy, digital product and service design projects, ensuring design decisions are informed by evidence and centred on user needs.

Working within an agile environment you will be responsible for designing and conducting user research.

Day to day, you will create research plans using appropriate qualitative and quantitative methods, recruit and engage participants, facilitate research activities, analyse findings and communicate actionable insights that improve products and services.

Skills Required to successfully apply:

• Experience conducting research using a range of qualitative and quantitative methods, including interviewing, running workshops and surveys.

• Ability to select appropriate research methods based on research objectives.

• Experience recruiting participants and conducting research ethically and inclusively.

• Experience synthesising research findings into clear, actionable insights.