UX Researcher, Search & Conversational Shopping

Description

UX Researcher positions at Amazon typically focus on leading user research initiatives to inform product design decisions across various Amazon services and products. This role involves designing and conducting research studies, analyzing user behavior, and translating insights into actionable recommendations for product teams.

Key job responsibilities

Lead user research initiatives to inform product design decisions

Design and conduct various research methodologies (usability testing, interviews, surveys, ethnographic studies)

Collaborate with product managers, designers, and engineers to define research questions

Analyze and synthesize research findings into actionable insights

Present research results to stakeholders and leadership

Mentor junior researchers and contribute to research best practices

A day in the life

As a UX Researcher, you'll start your morning reviewing research findings from recent usability studies and preparing insights for an upcoming stakeholder presentation. You'll collaborate closely with product managers and designers to align on research priorities.

Mid-morning, you'll facilitate a remote usability testing session with customers, observing how they interact with a new feature prototype. You'll take detailed notes, identify pain points, and capture moments of delight that will inform design iterations.

In the afternoon, reviewing their research plan and providing guidance on methodology selection.

Throughout the day, you'll write up how your insights drive customer-obsessed product decisions.

About The Team

Our UX Research team leads research for Alexa for shopping experiences globally spanning shopping AI Assistant and Alexa devices. We conduct best-in-class qualitative and quantitative research to understand how customers discover and purchase products through voice and conversational interfaces.

We operate as a close-knit team where collaboration and transparency drive our work. We share insights broadly and keep stakeholders informed throughout the research process, enabling faster, more informed decisions that improve customer experiences.

Our research directly influences product strategy and shapes how millions of customers shop with Alexa worldwide, making voice commerce more intuitive and delightful.

Basic Qualifications

• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
  
  

Preferred Qualifications

• Master's degree in Human Factors, HCDE, or Cognitive Psychology
• Knowledge of quantitative data analysis and statistics
• Experience conducting and applying research in a global context
• Experience working in a highly Agile/Scrum environment
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A10459975