1st Line IT Admin Support
Added 1 Sept · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may not meet Skilled Worker requirements
SOC 3132 is an eligible occupation, and ProCook is a licensed sponsor, but this role does not currently meet Skilled Worker sponsorship requirements.
This could also be SOC 3131 (IT operations technicians, IT administrator duties like user accounts and asset registers feature heavily). We read the code off the advert, so it is our best guess, not the employer's.
About the role
We are looking for a 1st Line IT Admin Support to join our IT team on an initial 3 months fix term contract. You will provide first-line IT administrative support, triage service desk tickets, and manage colleague onboarding and offboarding activities while ensuring a positive user experience and timely resolution of routine IT requests.
This is a full-time role, requiring 37.5 hours per week, working in our Gloucester office, on a 3 months fix term contract basis with the possibility of potentially becoming permanent.
Requirements
Key Responsibilities
Service Desk & Ticket Management
This is a full-time role, requiring 37.5 hours per week, working in our Gloucester office, on a 3 months fix term contract basis with the possibility of potentially becoming permanent.
Requirements
Key Responsibilities
Service Desk & Ticket Management
- Monitor and triage incoming IT support tickets
- Resolve basic first-line technical queries
- Escalate complex issues to the appropriate IT specialists
- Track ticket progress and ensure users receive regular updates
- Maintain accurate service desk records
- Coordinate IT onboarding for new starters
- Support Microsoft 365 administration, including user management, licensing and mailbox administration
- Set up laptops, peripherals and mobile devices
- Ensure all system access is provisioned before start dates
- Manage offboarding activities, including account deactivation and equipment recovery
- Support internal role changes and access amendments
- Create and amend user accounts across business systems
- Reset passwords and support account lockout requests
- Manage distribution lists and shared mailboxes
- Maintain user permissions in line with company processes
- Maintain IT asset registers
- Record hardware allocation and returns
- Assist with software licensing administration
- Answer routine IT queries via Ticket and Telephone
- Provide guidance on common applications and systems
- Assist colleagues with Microsoft 365 issues
- Support meeting room and conferencing technology where required
- Deliver a professional and customer-focused support experience
- Previous Service Desk or IT Administration experience
- Strong customer service skills
- Good knowledge of Microsoft 365
- Organised and detail-oriented
- Able to manage multiple priorities
- Comfortable working independently with clear escalation routes
- BC (Business Central) knowledge/skills desirable but not mandatory
- 💰Salary is up to £30,000/annum pro-rata depending on experience and skills
- 🅿️ Free parking on-site
- 💪 Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- 🍰 Free fresh fruit and cake daily
- 🍴 Subsidised meals - breakfast and lunch
- 🏆 Opportunity to work with a passionate team
- 🎁 Generous colleague discount - 40% off to spend in store or online
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays) pro-rata
- 🅱️ B Corp certified company committed to ethical practices and sustainability
- 🥇 A company recognised as a Great Place to Work for 5 consecutive years
- 🩼 Disability Confident Leader
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible.
About ProCook's Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
This description is the source posting as it read when we added it. We are not affiliated with ProCook, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleP25 £29kP75 £44k
£26kmedian £35kgoing rate £42k£55k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at ProCookAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. ProCook holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.