Account Manager (Midlands based)
Added 8 Sept · still live
Not disclosed
Salary
Not disclosed by employer
£55,200
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3556 (75% match) is an eligible occupation, with a going rate of £55,200, and Bellrock Group is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 1251 (Property, housing and estate managers, Facilities management contract delivery is core to this role), which is not on the eligible-occupation list. Ask Bellrock Group what the duties actually are.
About the role
Account Manager
West Midlands
Role Overview
Responsible for managing and developing the relationship with a major client in the UK Commercial sector, ensuring the safe and effective delivery of planned and reactive maintenance services across their estate.
The role focuses on delivering exceptional customer service to the highest standard, meeting all contractual agreements, and identifying opportunities to add value through continuous improvement and additional services. Being able to build a strategy to create additional commercial opportunity for both the client and Bellrock is key, and needs to be built on a track record of strong operational delivery.
Collaborating with the client, technicians, subcontractors, and internal teams, the Account Manager acts as the primary point of contact for all stakeholders.
Key Responsibilities
West Midlands
Role Overview
Responsible for managing and developing the relationship with a major client in the UK Commercial sector, ensuring the safe and effective delivery of planned and reactive maintenance services across their estate.
The role focuses on delivering exceptional customer service to the highest standard, meeting all contractual agreements, and identifying opportunities to add value through continuous improvement and additional services. Being able to build a strategy to create additional commercial opportunity for both the client and Bellrock is key, and needs to be built on a track record of strong operational delivery.
Collaborating with the client, technicians, subcontractors, and internal teams, the Account Manager acts as the primary point of contact for all stakeholders.
Key Responsibilities
- Ensure Compliance with health and safety legislation, statutory maintenance requirements, and Bellrock company policies.
- Build and maintain strong and sustained client relationships through regular meetings and proactive communication.
- Ensure all planned and reactive maintenance tasks are delivered in line with contractual obligations and agreed SLAs.
- Develop strong relationships with internal departments to ensure seamless service delivery.
- Liaise with Bellrock’s internal support teams to identify and implement service improvement.
- Monitor performance using KPIs and service reports, identifying trends and improvement opportunities.
- Prepare and present regular performance reports, updates and business reviews.
- Coordinate subcontractor activity to maximise asset uptime and minimise disruption to the client.
- Support mobilisation and manage contract renewals whilst realising commercial opportunities via expanded service offerings and increasing account value.
- Managing a team and people development.
- Proven experience in account management, facilities management, building maintenance, or a similar client-facing role.
- Experience working within the Commerical sector or managing Commercial clients is highly desirable.
- Strong understanding of planned preventative maintenance (PPM), reactive maintenance, and statutory compliance.
- Excellent customer relationship management and stakeholder engagement skills.
- Experience managing service level agreements (SLAs) and key performance indicators (KPIs).
- Strong organisational and project coordination skills with the ability to manage multiple priorities.
- Commercial awareness with experience identifying business development opportunities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications and CAFM or maintenance management systems.
- Demonstrates integrity, accountability, and a strong commitment to health, safety, and compliance.
- Customer-focused with a commitment to delivering exceptional service.
- Professional, confident, and able to build trust with clients at all levels.
- Proactive problem solver with strong decision-making abilities.
- Highly organised with excellent attention to detail.
- Calm and resilient under pressure, particularly when managing service issues.
- Collaborative team player who can build effective relationships across departments.
- Commercially minded with a focus on delivering value for both the client and the business.
- Flexible and adaptable to changing operational priorities.
- Committed to continuous improvement and delivering high-quality outcomes.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the West Midlands office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Why Bellrock?
At Bellrock, our people make the difference.
We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.
We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.
Inclusion
We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.
Apply today.
This description is the source posting as it read when we added it. We are not affiliated with Bellrock Group, so check their own site for the current details.
Where this offer sits in the market
SOC 3556 · UK · ONS ASHE 2025 · ~392k in sampleP25 £43kP75 £80k
£33kmedian £58kgoing rate £55k£107k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Bellrock GroupAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Bellrock Group holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3556 going rate of £55,200. New-entrant and shortage discounts can lower it.