Account Manager

Company Description

Who we are

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe

Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft

Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

Learn more at: LANGLAND – A Publicis Health Company 

Job Description

As an Account Manager within Langland, your primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective ideas. The role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both client and agency. 

Responsibilities

• Partner with Project Managers to deliver projects successfully on time, within budget and agreed scope, ensuring high-quality execution throughout
• Build and maintain a strong understanding of clients’ marketing strategies, contributing to brand planning and supporting creative development aligned to objectives
• Lead client meetings, manage agendas and own day-to-day relationships, building strong stakeholder engagement at all levels
• Identify opportunities to grow accounts through cross-selling and upselling, while ensuring all deliverables meet a consistently high standard

Collaborate with internal teams to plan and manage resources effectively, understanding and supporting resourcing requirements across projects

Work with clients and project teams to agree budgets, timelines and scope, maintaining oversight of financial processes including POs, invoices, SOWs and trackers

Support accurate and timely financial reporting, including managing fee and out-of-pocket cost trackers and ensuring timesheets are submitted and approved for billing

Proactively identify risks and challenges, anticipating issues early and escalating appropriately to ensure smooth project delivery

Provide mentorship to junior team members and lead cross-functional teams to ensure seamless delivery across all aspects of client work

Ensure compliance with GDPR and data protection requirements, including alignment within project processes and contractual agreements

Communicate clearly and concisely with both internal and external stakeholders, leading regular project updates and fostering open, transparent collaboration

Qualifications

• Bachelor’s degree (or equivalent) with relevant commercial or agency experience, ideally in an Account Management role
• Strong communication skills, with the ability to confidently engage clients and internal stakeholders
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Proactive, collaborative and self-motivated, with the confidence to take initiative and meet deadlines
• Genuine enthusiasm for healthcare communications and a desire to build a career in the industry
• For people management responsibilities: demonstrates leadership potential, sound judgement, commercial awareness, and a commitment to mentoring others and continuous development

Additional Information

Langland offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Langland, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. 

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.