Business Analyst

Ready to turn complex business challenges into meaningful solutions and make a real impact? Join us as a Business Analyst and help shape what’s next.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

What are we looking for?

We are seeking a talented Business Analyst to support delivery within our product-led operating model. You will work as part of cross-functional Product Squads, helping define and deliver features that enhance customer outcomes and support measurable business value.

As a Business Analyst at Perch Group, you’ll work as an integral member of a Product Squad -collaborating with Product Owners, Developers, and Designers to define, refine, and support delivery of features within the product roadmap.

You’ll take a structured, insight-driven approach to understanding business and customer needs, translating them into actionable user stories with clear acceptance criteria. The role blends traditional analytical rigour with Agile delivery practices, supporting iterative and continuous delivery of value.

The ideal candidate will bring experience working in change, product, or delivery environments, with an understanding of Agile frameworks, backlog management, and evidence-based decision-making.

Culture & Environment

Working at Perch Group is both challenging and rewarding. You’ll collaborate with senior leaders and multidisciplinary teams across multiple business areas, contributing to the evolution of our product-led change model. Expect a culture of collaboration, empowerment, and accountability, where insight, innovation, and adaptability are key.

So, what will your day-to-day look like?

Agile Product Delivery

• Work within a Product Squad to deliver features and enhancements aligned to the product roadmap.
• Support Product Owners in defining and refining epics, features, and user stories — ensuring alignment with agreed business priorities and customer needs.
• Create clear acceptance criteria, supporting Definition of Ready (DoR) and Definition of Done (DoD) standards.
• Participate in backlog refinement, sprint planning, and reviews to ensure delivery focus and quality outcomes.

Business Analysis Standards & Ways of Working

• Apply agreed business analysis standards, templates, and ways of working across assigned initiatives.
• Use structured analysis techniques to support clear requirements definition within Scrum, Kanban, or hybrid delivery approaches.
• Contribute to a product-led delivery approach by supporting iterative, outcome-focused analysis.
• Ensure analysis outputs are clear, traceable, and aligned with regulatory and compliance expectations where relevant.

Discovery & Definition

• Conduct data analysis, process reviews, and stakeholder interviews to understand business challenges and user needs.
• Translate findings into actionable insights that shape epics, features, and user stories.
• Collaborate with UX/UI teams to validate user journeys and ensure requirements reflect the end-to-end customer experience.

Continuous Improvement & Governance

• Promote iterative improvement through feedback loops, retrospectives, and metrics such as cycle time and feature adoption.
• Ensure transparency and traceability of requirements through backlog management tools (e.g., JIRA, Azure DevOps).
• Contribute ideas to improve analysis and delivery processes across squads.

Collaboration & Knowledge Sharing

• Collaborate with other Business Analysts and delivery colleagues to share knowledge, insight, and good practice.
• Contribute to the use of shared templates and consistent approaches for user story mapping and backlog refinement.
• Stay aware of relevant tools, techniques, and Agile practices that support effective business analysis.

Does this sound like you?

Essential

Agile Business Analysis

• Proven experience in Agile or hybrid product environments.
• Strong understanding of epics, features, user stories, and acceptance criteria.
• Skilled in backlog management, story refinement, and supporting prioritisation.

Stakeholder Collaboration

• Experience partnering with Product Owners, Developers, Designers, and Business Stakeholders.
• Strong communication and facilitation skills, with the ability to translate complex needs into clear, actionable stories.
• Able to balance customer, business, and technical needs using evidence and analysis.

Analytical & Problem-Solving

• Strong analytical skills, including root-cause analysis, impact assessment, and solution definition.
• Experience with data interpretation, process analysis, and translating insights into backlog items.
• Competent with tools such as JIRA, Confluence, Miro, and Visio.

Agile Delivery & Continuous Improvement

• Experience working in Agile squads, transformation, or iterative delivery environments.
• Familiarity with Scrum, Kanban, sprint ceremonies, and Agile governance.
• Passion for continuous improvement, retrospectives, and feedback-driven optimisation.

Desirable

• Experience producing requirements, user stories, acceptance criteria, process maps, and analysis documentation.

The Application Timeline

• A first stage video call with the internal talent acquisition team (15-minutes)
• An introductory call with the hiring manager via Teams (30 minutes)
• A final interview with the hiring manager and executive member(60 minutes)

Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

• £40,000- £58,000 DOE + up to 20% of your annual salary, paid as a bonus.
• This role is hybrid and can be based at our Skipton, Blackpool or Manchester office –the latter, a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned. Oh, and did we mention the free coffee bar and beer tap? Don't believe us? See for yourself! https://www.linkedin.com/feed/update/urn:li:activity:7350451348598837248
• 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
• The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
• Career progression opportunities – established in 2016, Perch has already grown to over £1bn in assets to date, with plans to scale even further.

Apply now! This job has your name all over it.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.