Business Operations Specialist

Own the onboarding process by managing and executing the end-to-end journey for bringing new business customers onto the Octopus Fleet platform, ensuring a positive and efficient start.

Provide responsive customer support as the first line of contact for new and existing business clients, answering operational queries and delivering a high-quality service experience.

Handle compliance and verification by accurately completing administrative tasks related to vetting new business sign-ups and conducting Know Your Business (KYB) checks.

Manage documentation and reporting by maintaining accurate client records and onboarding progress in our CRM systems, as well as assisting with basic status reporting.

Drive the internal feedback loop by channeling customer insights and common operational friction points to product and tech teams to continually refine our tools and processes.

A strong customer focus driven by genuine enthusiasm for delivering exceptional client experiences and a passion for driving sustainability and EV adoption.

Top-tier communication skills, both written and verbal, with the ability to clearly explain processes and professionally interact with business contacts.

Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously in a fast-paced environment.

Meticulous attention to detail and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.

Adaptability and resourcefulness to thrive in an environment where things are constantly improving, alongside a proactive approach to problem-solving.