Content Designer

The Role

We are looking for a Content Designer to design and improve audience-centred content experiences on V&A websites and other key digital touchpoints.

If you’re a strategic thinker and a natural collaborator who can interpret audience insights, data and user research to improve visitor journeys, then we’d love to hear from you!

The Content Designer designs and improves audience-centred content experiences that help people discover, understand and engage with the V&A across

its digital experiences and visitor journeys. Working across websites and other digital touchpoints, the role shapes how existing and new content is

structured, presented and connected so that audiences can easily find the information they need, complete key journeys and move confidently between

digital experiences and the museum's venues. By reducing friction and improving the quality, clarity and accessibility of content, the role plays a key part in

strengthening audience progression across the V&A's digital and physical experiences.

Bringing specialist expertise in content design, information architecture and user-centred design, the role works collaboratively with Product, Design and

Technology, Digital Content and colleagues across the museum to design, test and continually improve content experiences. Using audience insight, user

research and performance data, the role ensures content meets user needs while supporting organisational priorities, helping create joined-up experiences

before, during and after a visit, and strengthening the connection between the V&A's digital experiences and its museums.

Full Job description available on the website.

Who are we looking for?

Skills

• Expert in writing in plain language that users understand and making

information accessible to all

• Highly skilled in designing content that meets user needs and presenting the

right information in the right formats for a range of user needs

• Understands and identifies a range of users who might access content and

services, and can identify their needs based on evidence

• Proficient in a range of prototyping methods – from initial sketches to fully

coded prototypes – and able to present content in context to support user

understanding.

• Strong strategic thinking, with the ability to balance user needs, organisational

priorities and business objectives when designing content experiences.

• Experience working within multidisciplinary product teams, using agile

approaches where appropriate to iteratively improve content experiences.

• A good understanding of data and user research, and how to implement

insights to optimise content that will serve audience’s needs

• Significant interpersonal and consultative skills, including the ability to

communicate, present, negotiate, influence and build credibility with

colleagues and external parties

• Strong understanding of accessibility, information architecture and digital

content governance.

• Confident using appropriate content management systems, analytics and

digital publishing tools.

Experience

• Experience of designing content that meets user needs, in a range of

formats, to support potentially complex processes or services, making

them easy for users to understand and access

• Experience editing, publishing and iterating digital content using content

management systems, with a practical understanding of digital content

production processes.

• Experience of user research methodologies and turning user insight and

research data (across quant and qual) into clear findings to make

informed content decisions

• Experience of translating user stories and propose content design

approaches to meet these needs, balancing sometimes competing

priorities between user and organisational needs

• Significant experience of managing and prioritising a high workload and

multiple complex issues and tasks in a changing environment with tight

deadlines

Desirable

• Experience working within the cultural or heritage sector.

• Experience working within multidisciplinary agile product teams.

What’s in it for you?

• 29 days of holiday + public holidays each year

• 5.5% employee pension contribution, 10% employer pension contribution (post-probation) • Life assurance scheme (to value of 4 x annual salary)

• Family-friendly policies e.g. enhanced maternity + paid carers leave

• Free sanitary products for all employees across our sites

• Free entrance to many major museums and exhibitions

• Benefits platform offering discounts at major retailers

& many more

Full job description and list of benefits on our website

When do applications close?

9 October @ 23:59