Deployment Engineer

EUC Deployment Engineer

Location: Reading

5 Days onsite ideally but 3 days is workable.

Contract: Long Term

SC clearance Preferred

Key Outcomes

Supplier resources will support delivery of the following outcomes, aligned to ELH governance, readiness criteria, and defined deployment objectives:

• ELH laptops built using Client –approved images:
• ICA Staff Golden Image
• OT Staff Standard Image
• Devices validated prior to end-user handover using ELH-provided checklists and functional validation standards
• Deployment approach validated through a controlled Trial phase, confirming execution readiness and adherence to agreed processes
• Rollout executed in a flexible, wave-based model, with sequencing and throughput aligned to ELH-approved user readiness, site readiness, and BAU dependencies
• Complete device traceability maintained from receipt through to end-user handover, including full chain-of-custody and audit-ready records
• End-user handover completed with documented validation and signed user acknowledgement confirming successful delivery
• Existing user devices collected and returned in accordance with agreed processes, with chain-of-custody and logistics records maintained throughout the replacement process.
• Embedded hypercare support provided during Trial and Rollout phases to support user adoption and operational stability
• Deployment-related issues logged, tracked, triaged, and resolved within Supplier scope, or escalated to the appropriate Client teams for resolution
• Creation and maintenance of knowledge base (KB) articles for common deployment-related L0/L1 issues to support BAU operations
• Comprehensive deployment documentation produced, including build evidence, validation records, handover documentation, issue logs, and operational reporting
• Final deployment reporting delivered, including performance insights, issue trends, hypercare feedback, asset reconciliation, and lessons learned

In-Scope Activities

Supplier will provide deployment resources to perform the following activities, aligned to ELH governance, readiness criteria, and a flexible, wave-based delivery model.

Mobilisation and Readiness

• Attend project kick-off and confirm roles, responsibilities, governance structure, reporting cadence, and escalation routes
• Complete knowledge transfer on Client –approved SCCM build process and deployment procedures
• Confirm access to required tools, sites, systems, and repositories, subject to Client provisioning
• Review ELH-provided deployment artefacts, including validation checklists, handover templates, reporting formats, and readiness criteria
• Align on RACI, deployment processes, wave governance, and hypercare operating model

Trial Deployment

• Execute a controlled Trial deployment using Client –approved images and Task Sequences
• Validate build execution, functional checks, end-user handover process, issue logging, and hypercare approach
• Capture user feedback, deployment observations, and operational insights
• Provide deployment evidence to support ELH-governed Trial sign-off
• Log, triage, and route any build, image, application, network, or security-related issues to the appropriate Client teams for resolution

Wave-Based Rollout

• Execute deployment activities across agreed UK distribution sites using a flexible, wave-based approach
• Initiate deployment activities only upon ELH confirmation of user and site readiness for each wave
• Perform device build execution using approved SCCM images and Task Sequences
• Conduct post-build validation and functional checks prior to release
• Coordinate packaging, labelling, and logistics for device distribution
• Perform structured end-user handover using ELH-approved checklists

Hypercare Support

• Provide first-line (L0/L1) hypercare support for deployed users during the agreed support window
• Act as the initial point of contact for deployment-related queries and issues
• Perform L2 triage and route issues to relevant BAU teams for resolution
• Track issues through to resolution or formal handover, ensuring visibility and traceability
• Maintain escalation tracker and support logs
• Create and maintain knowledge base articles for common deployment-related L0/L1 issues

BAU Handover and Closure

• Confirm all deployed devices are built, validated, handed over, and recorded in the asset management system
• Reconcile deployment records with asset records to ensure completeness and accuracy
• Provide consolidated issue logs, including resolved items and formally handed-over issues
• Transfer knowledge base articles and deployment documentation to BAU teams
• Deliver final completion report, including deployment performance, issue trends, and lessons learned
• Support formal sign-off and transition to BAU support model under ELH governance