End User Services Technical Manager

Role: End User Services Technical Manager

Contract: Permanent

Location: Nottingham, Beeston

Recruitment Partner: Kershia Broughton

What You'll Be Doing

As the End User Services Technical Manager, you will play a pivotal role in shaping reliable and user-focused technology services for our colleagues at Boots. Your leadership will ensure that our teams have the necessary tools and support to work effectively, enhancing the overall user experience across our stores, warehouses, and support offices. Collaborating closely with internal teams and third-party suppliers, you will drive improvements and maintain high service standards.

Key Responsibilities

• Lead technical activity across workplace technology services, including devices, applications, and endpoint management.
• Support service performance, incident resolution, and continual improvement across End User Services.
• Collaborate with suppliers and internal teams to ensure safe and consistent delivery of changes.
• Provide technical input into roadmaps, service improvements, audits, and project delivery.
• Translate technical details into clear recommendations for senior stakeholders.
• Champion secure, reliable, and user-friendly services for all colleagues.
• Driving assurances of all 3rd party delivery across the portfolio, ensuring influence where required to achieve the desired outcomes.
  
  

What You'll Need To Have (our Must-haves)

• Strong technical experience in End User Computing or workplace technology services.
• Experience with Microsoft 365 and Power Platform.
• Proven experience managing endpoint, device, or application services in a large organisation, specifically with Intune and SCCM.
• Experience contributing to governance, audit activity, or supplier performance reviews.

Good understanding of IT service management, including incident, problem, change, and service improvement.

Ability to work with third-party suppliers and hold partners accountable for service quality.

Excellent communication skills, capable of explaining technical topics to non-technical stakeholders.

It would be great if you also have:

• Knowledge of retail, warehouse, or multi-site technology environments.
• Experience contributing to governance, audit activity, or supplier performance reviews.
• ITIL knowledge or experience in an ITIL-aligned service environment.
  
  

Where Your Brilliance Can Take You

At Boots, your career growth is a priority. As the End User Services Technical Manager, you will have the opportunity to lead and influence significant technology initiatives, paving the way for future leadership roles within the organisation. With a commitment to professional development and a supportive environment, you can expect to enhance your skills and advance your career in a dynamic and collaborative setting.

Rewards Designed For You

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
  
  

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A Bit About Us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.