Engagement Manager

Make Your Mark

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

You'll Get To

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross-organization
• Track and report project financials against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other projects duties as assigned
  
  

Proficient in MS Office and CRM/project management software

Customer-oriented approach

Sharp business acumen

Excellent verbal and written communication abilities

Thrive At BlackLine Because You Are Joining

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
  
  

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Accommodations

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.