Enterprise Support Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 44% sure that is the right code. ConnexAI is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
This could also be SOC 2134 (Programmers and software development professionals, If the role involved developing or writing software rather than supporting it.). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Enterprise Support Engineer
Manchester
About Us
We're a conversational AI company building technology that helps organisations improve customer interactions through voice AI, chat AI and automation. Our platform is used globally across industries, including financial services, retail, healthcare, telecoms and utilities.
Based in Manchester, we’re a fast-growing company with teams across multiple regions, combining cutting-edge AI technology with a strong focus on customer success.
The Role
We're looking for an Enterprise Support Engineer to join our 2nd Line Support team.
This is a technical, problem-solving role where you'll investigate complex issues, work with enterprise customers and help deliver solutions across our platform. You'll analyse logs, troubleshoot software behaviour, work with databases and integrations, and collaborate closely with Development and AI teams.
You'll gain hands-on experience with PostgreSQL, APIs, JSONata, third-party integrations and our in-house conversational AI technology. You'll also support AI-driven voice and chat solutions, helping refine customer experiences and improve how our systems perform in production.
As you grow, you'll take ownership of projects, work directly with customers and become a key technical point of contact.
Responsibilities
- Investigate and resolve complex technical issues
- Analyse logs, data and system behaviour
- Write and troubleshoot PostgreSQL queries
- Support APIs, integrations and data flows
- Configure and improve AI voice and chat solutions
- Work with Development teams on escalations
- Deliver customer projects from requirements through to implementation
What We're Looking For
- Strong analytical and troubleshooting skills
- SQL/PostgreSQL experience
- A methodical approach to solving problems
Nice To Have
- AI, prompt engineering or conversational AI exposure
- JSONata or similar transformation tools
- API/integration experience
- Python or JavaScript familiarity
- SIP, VoIP or contact centre technology knowledge
This description is the source posting as it read when we added it. We are not affiliated with ConnexAI, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at ConnexAIAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. ConnexAI holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.