Head of Credit Control, EMEA

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

Are you a charismatic people manager with a background in Credit Control? We have a brand new role based in either London, Luxembourg or Amsterdam, reporting into our regional CFO.

In this role you will lead our Credit Control function across the Europe, Middle East and Africa (EMEA) region. This role has been established to provide senior leadership, structure and consistency across the end-to-end credit control process. As a hands-on leadership position, it will be responsible for developing and strengthening the function, building and leading a high-performing team, owning the end-to-end credit control strategy and operating model, and acting as the key representative of Credit Control both internally with senior stakeholders and externally with clients.

What You'll Do

• You'll lead and take end-to-end ownership of the Credit Control function across EMEA, defining strategy, governance, policies, and operating standards while driving consistency and continuous improvement across the region

You have successfully led process, policy, systems, or transformation initiatives within a credit control function, ideally including the implementation of automated credit control or collections solutions

You are a confident and credible communicator with the ability to influence senior stakeholders, build strong client relationships, and effectively manage complex or sensitive debt resolution matters

You demonstrate strong commercial and analytical acumen, with experience improving working capital, managing aged and problematic debt, and operating within multi-currency, multi-jurisdiction global environments

You combine a strategic mindset with a hands-on approach, supported by excellent organisational skills, strong attention to detail, advanced MS Office/Excel proficiency, and a professional accountancy or credit management qualification (e.g., ICM, AAT, or equivalent) being advantageous.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that

our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.