Mental Health Clinician 111 Press 2

We are currently recruiting experienced mental health registrants to join the mental Health 111 Team.

This exciting opportunity will help shape the new service to provide high quality support to people experiencing a mental health crisis or emotional distress.

The Mental Health 111 Team provide a point of contact for people of all ages to have direct access to a team who can provide support to the person over the phone and arrange for further support when required. The post holder will also have the opportunity to provide clinical supervision to the team (training will be provided). The service will be operational 24/7.

As a clinician within the team, you will be responsible for providing specialist support to callers, your colleagues and other professionals. You will also have the unique opportunity to help in the development of this service, evaluating and monitoring all aspects to ensure its success. Whilst the service will begin with just taking phone calls, there are plans to introduce other communication methods and to incorporate other aspects of mental health services, such as crisis and urgent assessments.

If you have experience of working in mental health services (any age) and feel that you have the right skills to ensure the service is a success, we would love to hear from you.

Main duties of the job

As the service is brand-new there will an expectation that the Mental Health Clinician role will be developed with the successful candidates. The role will focus on clinical support and decision making. The main duties will include:

Person specification

Aptitude and Abilities

Essential

• Understand when a call needs a clinical response
• To be reflective and self aware
• To work positively within a team
• Strong communication skills
• Able to demonstrate commitment to high quality care and service provision

Desirable

• Ability to speak Welsh
• Ability to appropriately challenge and resolve conflict

Experience

Essential

• Experience of providing mental health support to people
• Experience of carrying out crisis mental health assessments
• Experience of working autonomously and prioriting tasks
• Experience of utilising evidenced based psychosocial interventions

Desirable

• Experience of providing telephone support/assessment
• Experience of providing support to colleagues and facilitating wellbeing sessions
• Experience of working with people of all ages

Qualifications/Knowledge

Essential

• Holds professional registration
• Post graduate diploma or equivalent experience
• Specialist knowledge of complex mental health and crisis
• Risk assessment and management of risk
• Evidence of CPD in relevant area

Desirable

• Understanding of the services that are available to support people in mental health crisis
• Training in evidence based brief interventions

About the employer

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.