Regional Coordinator- Edinburgh Princess Street

If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move.

This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 1. You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing.

This is a 12-month fixed-term contract and will be based at clinic in Edinburgh Princess Street.

The regional environment

You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams.

The role offers:

• A varied role supporting multiple clinics across Region 1
• Close collaboration with regional leaders and clinical teams
• The opportunity to improve diary efficiency and customer accessibility
• Responsibility for coordinating staffing, resources and operational activity
• A supportive environment where your organisation and problem-solving skills will have a visible impact
  
  
  

This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers.

The role

As Regional Coordinator, you’ll:

• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
• Analyse clinic diary potential and identify opportunities to improve customer accessibility
• Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type

Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling

Manage stock, loan hearing aids and the allocation of assets for new starters and leavers

Provide day-to-day operational support to clinics and act as a key point of contact for queries

Support compliance activity, mandatory training and onboarding and offboarding processes

Track and report health and safety incidents, working with the Health and Safety team to resolve any issues

Progression & development

This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business.

You’ll benefit from:

• Exposure to multi-site regional operations
• The opportunity to work closely with senior regional and clinical leaders
• Experience in resource planning, diary optimisation and operational performance
• Full training and ongoing support
• The opportunity to complete the Hearing Wellness Advisor qualification if required
• Future development opportunities across operations, customer service and regional support
  
  
  

What’s In It For You

• Salary: £27,000 + Bonus
• Contract: 12-month fixed-term contract
• 25–30 days’ annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids if required as an employee
• Free flu vaccination, with discounted vaccinations available for family members
• Pension scheme and life assurance
• Flexible Benefits Box – tailor your package to suit your individual needs
• TELUS wellbeing support – confidential support inside and outside work
• Long-service awards recognising your contribution
  
  
  

What We’re Looking For

• 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role

Strong organisational, planning and time-management skills

Excellent communication skills and a customer-focused mindset

Confidence using systems, technology and data

A proactive and solutions-focused approach

The ability to remain calm under pressure and adapt to changing priorities

A collaborative approach and willingness to support colleagues across the wider business

Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification

Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience.

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.