Sales Associate - Harrods

Profile:

For the role of Sales Associate, we are seeking a candidate who combines professional expertise and enthusiasm with courteous and helpful communication skills. A candidate who is careful to illustrate the signature quality of the workmanship and materials, in order to guide clients through the distinctive style of the brand and the seasonal proposals, while maintaining the discretion that characterises the company philosophy.

Role responsibilities:

Corresponding to a key figure within this philosophy, the Sales Associate assumes the responsibility to personally represent it in front of our customers and is concurrently responsible for presenting the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.

The quality that we would like to offer resides, first of all, in the daily attention to personal appearance within the store, with a style that meets the standards of casual elegance and signature luxury of the brand. Furthermore, appearance signifies a polite, helpful disposition and being attentive to both customers and colleagues: group work is carried out within the boutique which, under the coordination of the Store Manager, follows all of the necessary activities to provide customers with an experience of excellence.

The elements needed to keep up-to-date with product knowledge, aesthetics and philosophy are provided each season, in order to allow the Sales Associate to competently follow and guide the customer through the collection, to trying on and the selection. It is necessary to adhere to a sales service which renders our store experience unique and which demonstrates the special attention that accompanies our business from the creation of the collection all the way to the final presentation.

Managing the working environment not only includes the appearance in the boutique, the relationship with customers and conducting sales transactions, but also provides for looking after visual displays within the store as well as the window displays, both for daily placements and for periodical dressings and amendments. Moreover, managing includes the organised administration of the warehouse and inventory, so that supply and availability respond to an orderly and clear criterion, in absolute support of communication with customers and the company.

Qualifications:

To be successful in this role, applicants should be fluent in English and have gained at least two years of previous retail experience.

The ideal candidate will complement their experience with a combination of personal effectiveness, professionalism, and team spirit. The following qualifications will be particularly valued:

• Excellent communication and interpersonal skills.
• Strong attention to detail and high standards of professionalism.
• Proactive and collaborative approach to teamwork.
• Additional language skills and familiarity with CRM tools are considered a plus.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.

Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.