Service Director (Operations)

As the Service Director of operations for a designated portfolio you will lead a comprehensive range of inpatient and community services with c.3000 team members working across a diverse but integrated care system.

This is a substantive role leading a large and complex operational portfolio. The role is not permanently allocated to an operational portfolio at this time, in recognition of the likely future changes to how directorates are structured to achieve a place based model. In the immediate term, the role will lead the current Mental Health, Learning Disabilities and Children's Services portfolio pending the development of a new operating model for the Trust as part of being an Advanced Foundation Trust.

We hold a vision for delivering integrated placed based population health across Dorset to identify and address healthcare inequalities in our population. Being accountable for the delivery of quality services around the core dimensions of safety, effectiveness and patient experience you will ensure clinical engagement and be committed to good clinical governance, safety and risk management.

Job description

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net

Person specification

Commitment to Service Excellence

Essential

• Proven ability to develop a culture that improves quality
• Ability to identify, evaluate and support the continuous development of services
• Proritisation skills and direction of attention to key issues
• Demonstrable practice of creating a climate of performance delivery and accountability
• Evidence of listening to and acting upon the view of service users/carers and the wider community

Future Focus

Essential

• The ability to shape and articulate the future of services
• Commercial focus and an understanding of the business requirements of the Trust
• Commercial focus and an understanding of the business requirements of the Trust
• Evidence of building relationships and partnerships which recognise interdependency and contribute to service and Trust objectives
• The ability to own and lead change processes successfully

Management Behaviours

Essential

• Probity and integrity, working in a way that is open and honest and ensuring adherence to the NHS Code of Practice for Managers and the Nolan Principles
• Effective workload management and deployment of staff - ensuring that members of staff and fulfilling all the requirements of their job

Individual performance management - monitoring and addressing issues relating to performance, behaviour and attitude of employees

Supporting employees' development to meet organisational objectives

Effective communication by giving, receiving and seeking relevant information in a systematic way

Finance/Resources

Essential

• Significant expertise in Finance, HR and general management requiring advanced theoretical and practical knowledge of a range of work procedures and practice
• Commercial acumen and clear understanding of market conditions and opportunities for the Trust, including how these affect corporate risk

Information Technology/Resources

Essential

• IT Skills, normally obtained through practice or practical training
• The ability to write and present high quality reports

Personal Qualities/Attributes

Essential

• Demonstrable understanding of the concept of collective leadership and how it will work within and across directorates to achieve Trust objectives
• Demonstrable ability to work as part of the operations senior leadership team as described in the job description
• Self-confidence and resilience when dealing with difficult situations
• The ability to learn from constructive criticism and change behaviour as required
• The ability to meet tight deadlines within a pressurised work environment

Knowledge, Skills and Experience

Essential

• Relevant professional or management qualifications at Masters degree level or demonstrable equivalent level or experience
• Demonstrable evidence of extensive continuing professional development

Experience of working at a senior level leading operational services in a complex portfolio demonstrating a record achievement in managing services well

Detailed understanding of public health, children and family services

The ability to critically appraise and develop new concepts and actively pursue ways of improving service delivery

Flexible approach to working hours, maintaining an effective work/life balance

About the employer

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.