Service Lead - Customer Experience
Added 24 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2132 (75% match) is an eligible occupation, with a going rate of £55,000, and EDF (UK) is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2133 (IT business analysts, architects and systems designers, Focus on service design and customer journey mapping). We read the code off the advert, so it is our best guess, not the employer's.
About the role
About The Role
Ready to make IT services simpler, clearer and easier to use for colleagues across EDF? Do you enjoy turning customer insight into meaningful improvements and shaping experiences that deliver real value? At EDF, Success is Personal. As a Service Lead, you’ll help create better customer journeys that make every interaction with IT more seamless and effective.
The Opportunity
As a Service Lead, you’ll help shape and improve end-to-end customer experiences across Enterprise IT. You’ll act as a champion for customer journeys, ensuring services are easy to access, simple to navigate and focused on delivering the outcomes colleagues need most.
This is a 12-month fixed term contract, where you’ll join us on a salary starting of £50,000 per annum, with the potential for an annual bonus. This role offers flexible working across the UK, with occasional travel to our offices in #London, #Exeter and other EDF locations when needed.
Working at the heart of service improvement, you’ll use customer feedback, performance insights and data to identify opportunities for change. Your work will support EDF’s journey towards An Electric Britain, helping create more connected, efficient and customer-focused services while building strong partnerships across teams and suppliers.
Who You Are
We’re looking for a Service Lead who is customer-focused, collaborative and comfortable influencing across a wide range of teams and stakeholders. You’ll enjoy solving problems, simplifying complex journeys and turning insight into action. Are you experienced in…?
Ready to make IT services simpler, clearer and easier to use for colleagues across EDF? Do you enjoy turning customer insight into meaningful improvements and shaping experiences that deliver real value? At EDF, Success is Personal. As a Service Lead, you’ll help create better customer journeys that make every interaction with IT more seamless and effective.
The Opportunity
As a Service Lead, you’ll help shape and improve end-to-end customer experiences across Enterprise IT. You’ll act as a champion for customer journeys, ensuring services are easy to access, simple to navigate and focused on delivering the outcomes colleagues need most.
This is a 12-month fixed term contract, where you’ll join us on a salary starting of £50,000 per annum, with the potential for an annual bonus. This role offers flexible working across the UK, with occasional travel to our offices in #London, #Exeter and other EDF locations when needed.
Working at the heart of service improvement, you’ll use customer feedback, performance insights and data to identify opportunities for change. Your work will support EDF’s journey towards An Electric Britain, helping create more connected, efficient and customer-focused services while building strong partnerships across teams and suppliers.
Who You Are
We’re looking for a Service Lead who is customer-focused, collaborative and comfortable influencing across a wide range of teams and stakeholders. You’ll enjoy solving problems, simplifying complex journeys and turning insight into action. Are you experienced in…?
- Understanding customer journeys and identifying where services can be made simpler, clearer or easier to use
- Building effective relationships and influencing internal service teams, product teams, external partners and business stakeholders to improve service outcomes
- Using feedback, service performance data, surveys or insight to identify improvement opportunities
What You’ll Be Doing
- Owning and improving key IT customer journeys, focusing on the moments that matter most to colleagues
- Simplifying customer experiences by removing unnecessary steps, duplication and unclear ownership across teams and suppliers
- Improving self-service, knowledge and service catalogue experiences so customers can find the right help more easily
- Turning customer feedback, service data and insight into prioritised improvement plans with measurable outcomes
- Building strong partnerships across Enterprise IT, suppliers and business stakeholders to deliver joined-up service improvements
Alongside a salary starting of £50,000 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
Closing date for applications: Monday 7th September
#SuccessIsPersonal #EDFcareers
Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.
This description is the source posting as it read when we added it. We are not affiliated with EDF (UK), so check their own site for the current details.
Where this offer sits in the market
SOC 2132 · UK · ONS ASHE 2025 · ~204k in sampleP25 £44kP75 £74k
£33kmedian £56kgoing rate £55k£97k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at EDF (UK)About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. EDF (UK) holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.