Service Practitioner

Collaboration Services

We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

Job description

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Person specification

Knowledge & Experience

Essential

• Knowledge of working in a Service Management environment
• Knowledge of the ITIL framework and how this is applied
• Ability to work under pressure to tight deadlines and deliver high quality material right first time
• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment

Skills

Essential

• Service level management
• Change management
• Supplier management
• Incident management

Qualifications

Essential

• ITIL Foundation v4 or equivalent experience
• ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience

About the employer

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.