Shift Station Manager

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About The Role

Professionally deliver excellent and consistent customer service and provide an operationally safe, secure and high quality station environment for all station stakeholders including Train Operating Companies, tenants, passengers, station users and retailers.

Salary- Band 4C 43,588-£53,167. Salary dependant on competencies

What's In It For You

Here are a few of the benefits we offer

• 28-day annual leave with the option to buy and sell days
• Choice of pension schemes
• 75% discount of leisure travel for you and your family
• Private Healthcare
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass -access to gyms across UK
• My Benefits platform- giving national and local retail discount
  
  

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.

For further information including residency eligibility, please contact your recruiter for more details.

Key Accountabilities-

Your experience and skills

• Lead and direct the Station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards. Direct resources in response to all accidents and incidents affecting the station environment and investigate all accidents and incidents, identifying root cause(s) to develop and drive improvement plans.
• Develop and implement station incident response plans, lead the industry response as a tactical or operational leader, undertake the role of station incident officer and co-ordinate responses for significant emergencies, service disruption and public crowd safety including returning station operations to steady state. Prepare and implement Event Management Plans for large scale and national events to deliver a safe and secure customer experience.
• Implement the National Rail Security Plan and Station Security Plan to deliver a secure station, maintaining legislative requirements and producing relevant records. Manage the security of identified risk areas, check inspections are completed and recorded and develop plans to prevent criminal activity and improve safety within the station.
• Manage the Station team on day to day basis by providing direction and support through positive engagement. Act as a role model and mentor, progressing agreed development plans and supporting delivery of objectives through continual monitoring and competence checks, to enhance team performance and benefit customer experience.
• Develop and maintain effective and collaborative relationships with internal and external customers including route controls, works delivery teams, British Transport Police, Train / Freight Operating Companies and retailers in order to improve incident management, emergency response and increase overall customer satisfaction at the station.

Proven organisation and planning skills

Understanding financial systems and budgets

Knowledge of relevant standards and procedures

Ability to gain appropriate assessor competence *

Ability to gain Station Incident Officer / Tactical Incident Commander *

Ability to gain safety management qualification IOSH/NEBOSH *

Ability to attain Person Responsible for Fire Safety *

Attain First Aid at Work / Mental Health First Aid *

Desirable

• General understanding of railway industry structure and responsibilities
• Ability to engage in employee relation issues
• denotes post holder must attain relevant competency prior to carrying out activity