Advanced Application Support Analyst

Royal Berkshire's digital applications must be operating effectively for theTrust to meet its operational and strategic objectives.As an Advanced Applications Support Analyst you will work in a supportteam, responsible for supporting all RBFT digital applications. This includesthe carrying out of advanced and complex tasks associated with the systemadministration and data integrity of all configuration changes and ensuringthat all Trust level changes are undertaken and synchronised across testand production domains.Responsible for understanding the delivery of efficient and resilientprocesses for the full lifecycle of digital system configuration change.Adherence to policies and procedures which underpin these processes.Ensuring Trust compliance with required Change and Releasemanagement procedures.Responsible for liaising with user departments, DDaT teams and suppliersto ensure appropriate turnaround times for system configuration changesare made.Responsible for supporting all digital systems and connected applicationsdeployment activities and dealing with complex problems.Responsible for working on the system build and workflow on deploymentprojects.Responsible for guiding junior members of staff.

Job description

Advanced Technical Support: Provide expert-level support for all digital applications, troubleshooting, and resolving complex system issues, and ensuring minimal disruption to clinical workflows. Provide advanced application support for all digital systems and applications that are in use at the Trust. This includes any systems and applications managed by shadow IT functions or those that have no specific owner identified and are subject to poor legacy controls. System Integrity & Security: Ensure the security, data integrity, and performance of the clinical systems, monitoring back-office interventions, and resolving any security breaches or system integrity concerns. Escalation Management: Serve as the primary escalation point for key stakeholders, ensuring prompt resolution of critical issues and efficient communication throughout the resolution process. Change and Release Management: Oversee the Trusts adherence to Change and Release Management guidelines, ensuring that system changes are well-coordinated, thoroughly tested, and rolled out without disrupting operational services. Data Quality Audits: Conduct regular Data Quality audits of back-office work and ensure that coding and configuration changes meet the required accuracy and compliance standards. System Configuration: Manage system configurations and updates, working closely with technical teams, clinicians, and other Trust

Person specification

Skills

Essential

• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• Strong decision-making skills supported by data analysis and performance monitoring.

Desirable

• Ability to work collaboratively across multidisciplinary teams and external suppliers.
• Broad understanding of NHS clinical and administrative processes.

Experience

Essential

• Educated to degree level in relevant subject
• Experience managing application configurations, system administration, and maintaining data integrity.
• In-depth knowledge and experience of Oracle Millennium EPR and associated Back Office tools.
• Strong understanding of healthcare data management and NHS operational workflows.

Desirable

• Formal technical qualification, e.g. MCSE in Microsoft applications
• Customer service qualification

Qualifications

Essential

• Educated to degree level in relevant subject
• Demonstrate qualification and expertise in application support

Desirable

• ITIL Foundation Certification or equivalent experience in IT Service Management.

About the employer

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.