Change Technical Lead
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2132 (75% match) is an eligible occupation, with a going rate of £55,000, and Claranet is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2131 (IT project managers, IT change manager index entry fits the change management focus). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Position Summary
The Technical Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet's portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers.
The Technical Solutions Change Team Leader is accountable for resourcing and prioritising workloads within the Technical Solutions Change Team, whilst enabling strong customer outcomes and KPI achievement across the function. Approximately six Technical Solutions Change Engineers will report into this role.
Role Mission
Claranet's strategy is built around creating long-term, trusted customer relationships through the delivery of market-leading integrated managed services.
We are seeking a Technical Solutions Change Team Leader to lead and manage the Technical Solutions Change Team, ensuring a seamless technical experience for customers and driving the development and implementation of customer-focused change and governance processes.
Objectives & Key Results
- Protect and promote Claranet's autonomous culture within the Technical Solutions Change Team, empowering engineers and supporting their ongoing development.
- Enable Technical Solutions Change Engineers to effectively prioritise workloads and successfully deliver diverse change and governance activities.
- Lead, mentor and develop the team to ensure technical skills and knowledge remain aligned with business objectives.
- Ensure in-life service KPIs are achieved in line with customer contractual obligations.
Key Responsibilities
- Team Leadership & Service Delivery
- Lead, coordinate, develop and manage a team of Technical Solutions Change Engineers, ensuring high-quality and timely delivery of work.
People Leadership
- Manage daily team performance and activity, ensuring team members are appropriately trained, experienced and supported in their development.
- Lead, coach and mentor direct reports, providing inspirational and forward-thinking leadership.
- Build strong working relationships with senior stakeholders across the business.
Candidate Profile
Behavioural Competencies
- Flexible and creative with the confidence to take calculated risks.
- Able to learn quickly and adapt to changing environments.
- Self-motivated and capable of performing under pressure.
- Comfortable managing conflict and challenges in an open and constructive manner.
Technical Competencies
- Strong organisational skills with the ability to delegate, prioritise and manage multiple activities simultaneously.
Technical Knowledge
The successful candidate will have a strong understanding of MSP, Cloud, Network and Communications technologies, including:
- Firewalls: Fortinet, Barracuda, Watchguard
- Networking: Cisco, DrayTek, Meraki – MPLS, WAN & SD-WAN concepts
- Traffic Management: F5, Netscaler, Azure Load Balancing
- Communications: IP Telephony, Teams Voice, O365, Exchange & Mail Security
- Hosting: Windows & Linux OS fundamentals
- Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure
- Good understanding of IT Service Management Principles
This description is the source posting as it read when we added it. We are not affiliated with Claranet, so check their own site for the current details.
Where this offer sits in the market
SOC 2132 · UK · ONS ASHE 2025 · ~204k in sampleSimilar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Claranet holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.