EMEA Service Delivery Manager - KSC
Added 11 Sept · still live
Not disclosed
Salary
Not disclosed by employer
£52,900
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 1136 (72% match) is an eligible occupation, with a going rate of £52,900, and CIBT is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2440 (Business and financial project management professionals, Client delivery/project management focus on key accounts) or SOC 2132 (IT managers, Service delivery manager title matches IT index entry). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Reports To: Director, Key Strategic Accounts
Location: UK, London
Department: Operations
Hours: 40 hours per week excluding lunch breaks
Travel: Some travel may be required
Position Overview
The Service Delivery Manager is responsible for ensuring consistent immigration service delivery across the EMEA region while managing client relationships, casework and day-to-day team operations. The role combines hands-on case management with team guidance, workload coordination, quality oversight and support for key client stakeholders. The successful candidate will provide expert guidance on visa processes, manage escalations, support reporting and audits, and work closely with internal teams and client contacts to maintain high service standards, compliance and effective delivery.
Essential Duties And Responsibilities
Other duties may be assigned.
Service Delivery & Case Management
Location: UK, London
Department: Operations
Hours: 40 hours per week excluding lunch breaks
Travel: Some travel may be required
Position Overview
The Service Delivery Manager is responsible for ensuring consistent immigration service delivery across the EMEA region while managing client relationships, casework and day-to-day team operations. The role combines hands-on case management with team guidance, workload coordination, quality oversight and support for key client stakeholders. The successful candidate will provide expert guidance on visa processes, manage escalations, support reporting and audits, and work closely with internal teams and client contacts to maintain high service standards, compliance and effective delivery.
Essential Duties And Responsibilities
Other duties may be assigned.
Service Delivery & Case Management
- Ensure consistent service delivery within the EMEA region in accordance with the global programme and serve as a point of contact for key client stakeholders.
- Work with local CIBT Management on day-to-day processes, manage the distribution of work across the team, and ensure the team provides a superior level of service to clients.
- Manage casework alongside managerial duties, advising employees on visa requirements and processing times, assessing client risk, and escalating potential issues in a timely manner.
- Prepare visa applications and supporting documentation, respond to foreign government inquiries, develop and maintain clear timelines for each case, monitor application deadlines, and complete assigned work within the appropriate timeframes.
- Provide final quality review prior to submission to the consulate.
- Work with VIPs, Admins and group travel resources, providing expert consultation on outbound visa needs.
- Actively listen to client needs to ensure they are met, anticipate needs and offer proactive solutions, while communicating regularly with clients and building strong relationships focused on business needs.
- Build strong relationships with KSC client stakeholders, serve as an ambassador of CIBT, and identify opportunities for new business.
- Act as the centralized contact for all CIBT and Newland Chase leaders who have staff supporting the customer across the region, including onsite staff and staff based in local offices.
- Hold regular calls with CIBT and Newland Chase leaders regarding customer needs, business results, gap resolution and key objectives.
- Work closely with the Global Account Manager to support customer business needs, including special reporting requests, support for group movements and monitoring of overall business.
- Work closely with the client stakeholder’s Travel Mobility team, who are the customer’s main global contacts.
- Act as an escalation point of contact, report concerns, issues and business changes to Operations Leaders immediately, and partner with them to find immediate solutions.
- Provide review and analysis of visa trends, status updates and reports as requested by the client.
- Provide first-level support to the onsite team by handling questions, guiding team members on processes and supporting training and development.
- Ensure consultants comply with the Foreign Corrupt Practices Act and CIBT’s Consulate Compliance Policy.
- Bachelor’s degree from a four-year college or university.
- Minimum of five years of managerial experience and at least three years of global or regional immigration/mobility experience.
- Or an equivalent combination of education and experience.
- To perform this role successfully, the individual should have working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Adobe, remote meeting software, and be comfortable working with databases. Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Hybrid working model
- 25 days annual leave plus bank holidays
- Private healthcare (single cover)
- Auto-enrolment pension scheme (3% employer contribution / 5% employee contribution)
- Life assurance (4x annual salary)
- Eyecare vouchers
- Enhanced sick pay and family leave
- Perkbox rewards & benefits platform
- Employee referral program
- Recognition awards (Above & Beyond)
- Long service awards
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com
This description is the source posting as it read when we added it. We are not affiliated with CIBT, so check their own site for the current details.
Where this offer sits in the market
SOC 1136 · UK · ONS ASHE 2025 · ~170k in sampleP25 £45kP75 £77k
£33kmedian £59kgoing rate £53k£99k
Similar sponsored roles
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Browse more sponsored jobs at CIBTAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. CIBT holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1136 going rate of £52,900. New-entrant and shortage discounts can lower it.