ICC Dispatch Duty Lead
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4143 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 1241 (Managers in transport and distribution, Dispatch manager index entry; transport dispatch focus), which is on the eligible-occupation list. Ask North west Ambulance Service NHS Trust what the duties actually are.
About the role
We are looking for a highly motivated individual with an evidenced knowledge of Integrated Contact Centres and experience of:
Main duties of the job
Role of the Duty Dispatch Lead
Person specification
Skills and Competencies
Essential
- Comprehensive knowledge of Microsoft packages including Outlook, Word, Excel and Power Point
- Professional attitude to work and the drive to improve service delivery.
- Counselling skills.
- Demonstrable compassionate and inclusive leadership
- Demonstrable experience of line management responsibilities.
- Ability to work on own initiative for protracted periods and manage own time.
- Strong work ethic
- Ability to make dynamic decisions whilst under pressure
- Self-disciplined and motivated to improve patient care
- Experience and understanding of investigations and the understanding of governance process.
- Strong analytic, and critical reasoning skills involving highly complex facts or situations and capable of effective analysis, interpretation, and comparisons of a range of options.
- Able to demonstrate the ability to provide and receive highly complex information where there are significant barriers to acceptance.
- Ability to communicate effectively in situations where it is considered sensitive or highly contentious.
- Effective, adaptable and influential and able to persuade others with personal conviction and facts
- Ability to lead, develop and motivate a diverse team whilst being assertive, persuasive and influential.
- Have highly developed negotiating and influencing skills.
- Able to make sense of complex and conflicting priorities.
Qualifications and Knowledge
Essential
- Educated to degree level or have equivalent experience in healthcare management.
- Coaching and mentoring qualification - CMI Level 5 (or working towards)
- Understanding of dispatch processes.
- Knowledge of NEPTS contracts and Ambulance Response Programme standards
- Commander and JESIP training attended
- NWAS managerial courses.
- Considerable experience in the application of HR processes
- In-depth knowledge across a number of disciplines including performance management, information and reporting systems, staff management and change management.
Experience
Essential
- Previous management/supervisory experience within a contact centre environment.
- Experience of working in a multi-disciplinary team.
- Experience of dealing with sensitive and/or complex information.
- Able to demonstrate experience of leading and managing a diverse range of staff employed in the provision of patient services.
- Have business planning, objective setting and performance management experience. Able to implement medium/long term and tactical plans which contribute to strategic plans.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - be professional and adaptable and take pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
About the employer
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
This description is the source posting as it read when we added it. We are not affiliated with North west Ambulance Service NHS Trust, so check their own site for the current details.
Where this offer sits in the market
SOC 4143 · UK · ONS ASHE 2025 · ~49k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at North west Ambulance Service NHS TrustAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. North west Ambulance Service NHS Trust holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.