Infrastructure Support
MoneyhubUnited Kingdom
Added 28 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (85% match) is an eligible occupation, with a going rate of £41,700, and Moneyhub is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2133 (IT business analysts, architects and systems designers, Complex project work and infrastructure focus could fit systems engineer) or SOC 2132 (IT managers, Routine operations management could suggest IT support manager). We read the code off the advert, so it is our best guess, not the employer's.
About the role
6 Months Fixed Term Contract
Who are we?
Our Mission is to empower our financial services customers to better understand their clients' needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships."
As an enterprise B2B2C company, our clients roll out our technology to improve their customers journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience.
We're a regulated entity offering AISP, PISP, and CISP services, trusted by leading banks, insurers, asset and wealth managers, pension companies, financial advisors, and fintechs to enhance financial outcomes for their clients.
💰 What do we offer?
We have offices in London and Bristol together with access to co-working space. We offer the opportunity to work remotely (role, business and client dependent) with support for your home office set-up if required. We have regular all company away days and other company, client and team meetings, your attendance at which will be mandatory.
This role is a remote first position however we would like the job holder to live within commutable distance to London or Bristol to spend regular time in our offices.
Benefits include:
Who are we?
Our Mission is to empower our financial services customers to better understand their clients' needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships."
As an enterprise B2B2C company, our clients roll out our technology to improve their customers journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience.
We're a regulated entity offering AISP, PISP, and CISP services, trusted by leading banks, insurers, asset and wealth managers, pension companies, financial advisors, and fintechs to enhance financial outcomes for their clients.
💰 What do we offer?
We have offices in London and Bristol together with access to co-working space. We offer the opportunity to work remotely (role, business and client dependent) with support for your home office set-up if required. We have regular all company away days and other company, client and team meetings, your attendance at which will be mandatory.
This role is a remote first position however we would like the job holder to live within commutable distance to London or Bristol to spend regular time in our offices.
Benefits include:
- 5% company contribution towards your Pension from your very first day with us. 3% contribution from your self
- 25 days of holiday (plus bank hols), rising to 30 days after two years;
- Choose to take your entitlement to UK bank holidays at other times based on your own days of significance;
- Private medical insurance, including cover for pre-existing conditions, plus dental and optical benefit;
Mission for the Role
We are looking for a highly experienced, pragmatic IT Support Engineer who prioritizes stability, security, and efficiency over a chaotic "start-up/scale-up" mentality. This individual must seamlessly balance routine operations—such as laptop procurement, provisioning, shipping, and user lifecycle management—with complex project work. They will support a diverse base of technical and non-technical users across a 65% macOS and 35% Windows environment. Experience operating within rigid information security frameworks (ISO:27001, SOC II, PCI) is highly desirable.
You'll work closely with the IT Manager to improve our technology environment, strengthen security and compliance, and make IT simpler and more effective for everyone across the business.
40% - End-User Support
- Provide technical support across macOS and Windows
- Troubleshoot hardware, software, SaaS, access and connectivity issues
- Own complex issues through to resolution and act as a senior escalation point
- Identify recurring problems and find ways to prevent them
- Manage hardware procurement, provisioning, shipping and lifecycle
- Own IT onboarding and offboarding processes
- Lead and support internal IT, infrastructure and security projects
- Improve workflows and how our systems work together
- Configure and optimise MDM and endpoint management platforms
- Use AI and automation to reduce manual work and improve efficiency
- Help colleagues adopt new technology and processes
3 Months - Build the Foundation
- Take ownership of hardware and IT lifecycle processes
- Become confident supporting our macOS and Windows environment
- Establish yourself as a trusted technical escalation point
- Deliver your first AI or automation improvement
- Review and optimise our JumpCloud and Mosyle environments
- Improve onboarding and offboarding workflows
- Deliver an IT, infrastructure or security project
- Demonstrate measurable improvements in efficiency
- Act as a senior technical escalation point and deputy to the IT Manager
- Take ownership of complex projects and technical decisions
- Ensure key IT processes are documented and compliant
- Deliver a significant automation or AI initiative that saves measurable time
- Experience in a senior internal IT, IT engineering or systems administration role
- Strong experience supporting macOS and Windows
- Experience administering Google Workspace and/or Microsoft 365
This description is the source posting as it read when we added it. We are not affiliated with Moneyhub, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleP25 £29kP75 £44k
£26kmedian £35kgoing rate £42k£55k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at MoneyhubAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Moneyhub holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.