IRT Customer Solutions Specialist Level 1
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 3132 (IT user support technicians, Provides technical support to users of IRT systems), which is on the eligible-occupation list. Ask Almac Group what the duties actually are.
About the role
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Description
Location: Craigavon
Hours / Shifts: 37.5 Hours Per Week - Monday-Thursday flexi core hours 10am-4pm AND Sunday 5am-1pm
Business Unit: Clinical Technologies
Open To: Internal & External Candidates
Ref No: HRJOB11819
Salary: Competitive
The Opportunity
We are recruiting for an IRT Customer Solutions Specialist Level 1 to join our Systems Management team within Project Services at our global headquarters in Craigavon.
In this role, you will act as the first point of escalation for clinical study sites participating in global clinical trials using IXRS technology. This technology supports subject enrolment, randomisation, drug inventory management and the recording of subject data. You will provide timely support to sites utilising IRT technology while carrying out a range of activities including Data Management, Inventory Management and User Security Management. The role offers an excellent opportunity to develop customer service, analytical thinking and problem-solving skills while gaining valuable experience within the clinical research environment.
“Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group.
Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here;
What You Need To Be Successful
- Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
- GCSE (or equivalent) in Mathematics and English Language, Grade C or above
- Previous experience within a customer facing role within a service industry
For further information on essential and desirable criteria, please review the job description attached to the online job posting.
Additional Information
The working pattern for this role is flexible working Monday to Thursday, with core hours of 10am to 4pm, and a fixed shift on Sundays from 5am to 1pm.
How To Apply
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date
We will no longer be accepting applications after 5pm on Tuesday 8 September 2026.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
This description is the source posting as it read when we added it. We are not affiliated with Almac Group, so check their own site for the current details.
Where this offer sits in the market
SOC 7219 · UK · ONS ASHE 2025 · ~188k in sampleSimilar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. Almac Group holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.