Security Support Specialist, Wirespeed
Added 28 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (85% match) is an eligible occupation, with a going rate of £41,700, and Coalition, Inc. is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2135 (Cyber security professionals, Security judgment and threat investigation are core duties). We read the code off the advert, so it is our best guess, not the employer's.
About the role
About Us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About The Role
Wirespeed is looking for a Support Engineer to be the voice of the customer when security questions, incidents, and product issues arise. You will field customer concerns, communicate clearly with technical and non-technical audiences, and ensure issues are understood, prioritized, and carried through to resolution—including prompt escalation of severe or potentially active threat-related incidents.
You will work closely with Product, Threat Engineering, and Security Engineering to turn customer feedback and difficult cases into improvements to Wirespeed and the customer experience. This role combines customer support, security judgment, product expertise, and continuous improvement.
Responsibilities
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About The Role
Wirespeed is looking for a Support Engineer to be the voice of the customer when security questions, incidents, and product issues arise. You will field customer concerns, communicate clearly with technical and non-technical audiences, and ensure issues are understood, prioritized, and carried through to resolution—including prompt escalation of severe or potentially active threat-related incidents.
You will work closely with Product, Threat Engineering, and Security Engineering to turn customer feedback and difficult cases into improvements to Wirespeed and the customer experience. This role combines customer support, security judgment, product expertise, and continuous improvement.
Responsibilities
- Provide technical support through the team’s case-management channels and scheduled customer conversations.
- Investigate complex, ambiguous, or novel customer issues from initial report through resolution, escalation, and follow-up.
- Work closely with Threat Engineering on threat-related questions, investigations, and customer concerns, bringing the right context and customer impact into each escalation.
- Understand the customer’s environment, goals, technical proficiency, and risk tolerance so that guidance is practical and appropriately scoped.
- Analyze available security data, product behavior, case history, and customer context to determine what happened and recommend appropriate next steps.
- Provide clear, actionable recommendations and explain both how to address an issue and why the recommendation improves the customer’s security outcomes.
- 3 or more years of experience in security analysis, incident response, security product support, technical support, or a related field.
- Practical understanding of common cyber threats and how security issues manifest in real-world environments.
- Strong investigative judgment, including the ability to assess urgency, recognize severe threat-related concerns, and escalate them appropriately to Threat Engineering.
- Experience working directly with customers during security investigations or technically complex support cases.
- Experience supporting security products, managed security services, or security operations teams.
- Experience working in a high-volume support or security operations environment.
- Experience creating or improving support processes, escalation workflows, knowledge bases, runbooks, or customer-facing technical content.
- Experience using queries, scripts, or troubleshooting tools to investigate issues and validate hypotheses.
- Experience leading team initiatives, mentoring peers, or serving as a subject-matter expert for customers and internal stakeholders.
- 100% medical coverage, including outpatient care
- Life insurance
- 25+ paid holidays
- Annual home office stipend
- 7% employer pension contribution
- Mental and physical health wellness programs like Headspace, Wellhub
- Competitive compensation and opportunity for advancement
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Our Privacy Policy >
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies:
Our Privacy Policy >
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies:
Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
This description is the source posting as it read when we added it. We are not affiliated with Coalition, Inc., so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleP25 £29kP75 £44k
£26kmedian £35kgoing rate £42k£55k
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Coalition, Inc.About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Coalition, Inc. holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.