Sevice Desk Analyst Level 2
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (95% match) is an eligible occupation, with a going rate of £41,700, and Wrightbus is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
“We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.”
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Wrightbus is the fastest growing production company in Europe. We are looking for a Service Desk Analyst Level 2 who will be responsible for providing IT support to internal customers, both on-site and remotely.
The Role:
- Provide Day-to-day support and maintenance of company’s LAN, WAN, Wi-Fi and Firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce activity reports.
- Work within Active Directory/Group Policies/M365 Admin
- Contribute to ongoing improvement projects.
- Log incidents and respond to service requests accurately,
- Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
The Requirements
- 4 years Equivalent experience in supporting, implementing, and managing IT services.
- Incident logging & resolve
The Benefits:
Discretionary bonus
Life Insurance
Medicash scheme
Discount with local businesses e.g. Galgorm Spa Resort and McAtamney’s.
Free car parking
Canteen
Career progression
Professional development
Flexitime
#wbstaff
This description is the source posting as it read when we added it. We are not affiliated with Wrightbus, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all UK visa jobs
About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Wrightbus holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.