Technical Support Engineer II
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (85% match) is an eligible occupation, with a going rate of £41,700, and TraceLink is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2134 (Programmers and software development professionals, Software support engineer; role involves Java APIs and technical formats) or SOC 2139 (Information technology professionals not elsewhere classified., Technical support consultant; broader IT professional classification). We read the code off the advert, so it is our best guess, not the employer's.
About the role
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Responsibilities
- Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
- Perform analysis and problem resolution activities.
- Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
- Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
- Create and review Knowledge Articles for both internal and external (customer) use.
- Participate in knowledge sharing and training as required.
- Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.
- 3-5 Years of experience in a technical support and troubleshooting role.
- Customer-first communication and attitude.
- Excellent English and Italian verbal and written communication skills.
This description is the source posting as it read when we added it. We are not affiliated with TraceLink, so check their own site for the current details.
Where this offer sits in the market
SOC 3132 · UK · ONS ASHE 2025 · ~158k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at TraceLinkAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. TraceLink holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.