Tower Lead - PaaS Azure, Azure IaaS, Azure DevOps
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2132 (75% match) is an eligible occupation, with a going rate of £55,000, and HCL Technologies UK Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2131 (IT project managers, Manages Azure service escalations and project initiatives) or SOC 1137 (Information technology directors, Tower lead overseeing operations and service delivery). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless operation of Azure services within the organization. This position is responsible for managing escalations, delivering on service agreements, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency.Key Responsibilities
1. Ensure The Generation Of Tower-Level Ee And En Revenue By Implementing Strategic Initiatives And Optimizing Resource Allocation In Windows Azure Paas And Azure Iaas Environments.2. Manage And Resolve Escalations And Crises Effectively, Ensuring All Tasks And Responsibilities Are Completed Within Agreed Sla Norms Through Proactive Oversight Of Operational Processes.
3. Oversee Operational Hygiene By Validating Reports And Ensuring That All Services Are Delivered In Accordance With The Statement Of Work (Sow), Utilizing Azure Kubernetes And Infrastructure As Code (Iac) Principles.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives Aimed At Enhancing Service Delivery And Client Engagement In Azure Environments.
5. Drive The Implementation Of The Profit Improvement Plan (Pip) Through Automation Initiatives And Self-Driven Projects, Leveraging Iac Tools Such As Terraform And Azure Resource Manager For Efficiency Gains.
Skill Requirements
1. Proficiency In Windows Azure Paas And Azure Iaas, With A Strong Understanding Of Their Operational Frameworks.2. Solid Knowledge Of Azure Kubernetes And Infrastructure As Code (Iac) Practices, Particularly With Terraform And Vra.
3. Strong Analytical And Problem-Solving Skills With The Ability To Manage Complex Operational Issues Effectively.
4. Excellent Communication And Interpersonal Skills To Engage With Stakeholders And Promote Customer Satisfaction.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect ExpertThis description is the source posting as it read when we added it. We are not affiliated with HCL Technologies UK Limited, so check their own site for the current details.
Where this offer sits in the market
SOC 2132 · UK · ONS ASHE 2025 · ~204k in sampleSimilar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. HCL Technologies UK Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.