Customer Success Manager
Added 9 Oct · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 3556 (Sales accounts and business development managers), which is on the eligible-occupation list. Ask monday.com what the duties actually are.
About the role
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
About The Role
As a CSM at monday.com, you will be a product master and trusted technical advisor, helping our customers build, optimise and scale their workflows. You’ll focus on the practical application of our platform, directly improving how customers work every day, including how they adopt and operationalise monday.com’s growing suite of AI capabilities.
Please note that this is a hybrid position with three days/week in our London office.
You’ll have a strong impact on our customers’ success by:
Product & AI Expertise
About The Role
As a CSM at monday.com, you will be a product master and trusted technical advisor, helping our customers build, optimise and scale their workflows. You’ll focus on the practical application of our platform, directly improving how customers work every day, including how they adopt and operationalise monday.com’s growing suite of AI capabilities.
Please note that this is a hybrid position with three days/week in our London office.
You’ll have a strong impact on our customers’ success by:
Product & AI Expertise
- Being a product and AI expert - master the technical aspects of our platform, including AI features, agents, and automations, to help enterprise customers solve complex business cases and define their unique setup with monday.com.
- Operating AI-first - personally use AI tools to maximise your own efficiency every day: prepare for customer conversations using AI-generated research and account insights, automate routine tasks, and model the same AI-first working practices you help customers adopt.
- Driving technical hands-on implementation - work directly with customers to set up and deploy new use cases, including AI-powered workflows, that solve real business challenges. You discover, plan and build things, not just recommend them.
- Leading AI & Workflow Enablement - lead architecture reviews to ensure scale, performance, and alignment with customer goals, and lead governance initiatives around AI and workflow orchestration.
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Value & Workflow Optimisation
- Demonstrating value - clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer’s business goals. Help customers see the ROI of monday.com’s AI capabilities in terms that resonate at every level of their organisation.
- Optimising customer workflows - help customers improve their existing processes on the platform, identifying where AI automations and agents can increase efficiency, reduce manual work, drive deeper adoption and grow value. Conduct platform audits, share best practices, and document success criteria to drive performance, resiliency, and alignment to business outcomes.
- Acting as a trusted technical advisor - engage in strategic c-suite level conversations, helping customers prioritise and unblock technical challenges throughout their lifecycle with monday.com.
- Acting as the Voice of the Customer - collect and share customer feedback, including on AI feature adoption and gaps, with our product and engineering teams to help inform future development.
- Ensuring retention and growth across your book - proactively manage your portfolio to ensure long-term customer satisfaction, successful renewals and ARR growth. Building the kind of operational dependency that makes renewal conversations straightforward.
- Proactively addressing risks - identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring data signals across your portfolio.
- 5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company.
- Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture.
This description is the source posting as it read when we added it. We are not affiliated with monday.com, so check their own site for the current details.
Where this offer sits in the market
Customer service occupations not elsewhere classified (SOC 7219) · UK · ONS ASHE 2025 · basic pay · ~223k in sampleSOC 7219
- Middle half £25,272–32,396
- Median £27,716
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Not necessarily. monday.com holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.