Customer Success Manager - Housing
Likely
Sponsorship likelihood
This employer has issued visas recently
Not disclosed
Salary
Not disclosed by employer
£54,900
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2133 (75% match) is an eligible occupation, with a going rate of £54,900, and NEC SOFTWARE SOLUTIONS UK LIMITED is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 3549 (Business associate professionals not elsewhere classified, Customer success manager index entry; business advisory focus) or SOC 2132 (IT managers, Manages IT service delivery and customer relationships). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2133 IT business analysts, architects and systems designers Most likely code | £38,400 | £43,900 | £49,400 | £54,900 |
3549 Business associate professionals not elsewhere classified Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
2132 IT managers Also possible | £38,500 | £44,000 | £49,500 | £55,000 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy
Key Responsibilities
Accountable for the full solution specific to the customer
- Understand how all parts of the system work together
- Ensure decisions in one area do not cause problems elsewhere
- Take responsibility for overall solution coherence
Make and own design decisions
- Be the accountable owner for cross‑module decisions
- Resolve solution conflicts between teams, modules, or requirements
- Make clear recommendations and take ownership of outcomes
Ensure consistency across modules
- Check that the different parts of the system are set up in a consistent way
- Identify and address solution issues early before they become major problems
- Prevent conflicting configurations across modules
Translate business policy into system behaviour
- Work with customers to understand policies and requirements
- Ensure those rules are applied correctly and consistently in the system
- Highlight risks where policy and system design don’t align
Provide leadership to customers and teams
- Act as the main functional authority for complex issues
- Support senior customer conversations and decisions
- Help explain complex topics in a simple and clear way
Assure delivery quality
- Ensure testing covers real end‑to‑end scenarios
- Help decide if the solution is ready to go live
- Focus teams on resolving the most important issues
Key Capabilities
- Able to think end‑to‑end across the whole solution
- Comfortable making decisions and taking ownership
- Able to simplify complex problems for others
- Confident to challenge and manage trade‑offs
- Understands how Operations, Policy, and System configuration
fit together
Success Measures
- Clear ownership of design decisions
- Reduced rework and cross‑module issues
- Fewer escalations
- Increased customer confidence
- Less dependency on individual knowledge holders
- Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
- Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
- Experience in Consultancy, including customer interaction and project methodologies.
- Excellent written and verbal communication skills.
- Experience with ownership on Design Decisions
- Ability to problem-solve in demanding circumstances and manage multiple projects
- Experience leading and mentoring individuals in a consultancy capacity
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
This description is the source posting as it read when we added it. We are not affiliated with NEC SOFTWARE SOLUTIONS UK LIMITED, so check their own site for the current details.
Where this offer sits in the market
IT business analysts, architects and systems designers (SOC 2133) · UK · ONS ASHE 2025 · basic pay · ~187k in sample- Middle half £45,136–79,976
- Median £60,216
- Going rate £54,900
- Threshold £41,700
- New entrant £38,400–49,400
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at NEC SOFTWARE SOLUTIONS UK LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. NEC SOFTWARE SOLUTIONS UK LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2133 going rate of £54,900. New-entrant and shortage discounts can lower it.