HR Operations Manager

Purpose of the Job

Are you passionate about creating exceptional employee experiences through efficient, people-focused HR services? We're looking for an HR Operations Manager to help shape and evolve HR Operations across Ocorian's global business.

Leading a high-performing team, you'll play a key role in delivering seamless HR support, driving process improvements and enhancing the experience of employees, managers and HR colleagues alike. Working across the business, you'll identify smarter ways of working, leverage data and technology to improve service delivery, and help ensure HR Operations remains scalable and fit for the future.

This is a fantastic opportunity to influence how HR services are delivered globally, drive meaningful change and make a visible impact within a growing international organisation.

Main Responsibilities

• Lead a HR Operations team, ensuring colleagues across the business receive a seamless, efficient and employee-focused service throughout the employee lifecycle.
• Drive continuous improvement across HR Operations, identifying opportunities to simplify processes, improve consistency and enhance the experience for employees, managers and HR teams.
• Act as a key escalation point for complex operational matters, using sound judgement and a solution-focused approach to resolve issues and maintain service excellence.
• Partner with stakeholders across HR and the wider business to deliver joined-up, effective people processes and contribute to positive employee outcomes.
• Play a leading role in the ongoing development of HR systems, data and reporting capabilities, ensuring services remain efficient, scalable and fit for the future.
• Use operational insights, service metrics and stakeholder feedback to identify trends, measure performance and drive meaningful improvements across HR Operations.

• Degree-level education or equivalent professional experience.
• CIPD membership or working towards qualification is desirable.

Knowledge, Skills & Experience

• At least 5 years' experience in HR Operations or HR Service Delivery, ideally within a complex, multi-jurisdictional environment.
• Previous experience leading, managing or developing HR Operations or shared service teams.
• Strong understanding of HR systems and employee lifecycle processes, with the ability to use technology and data to improve efficiency and service delivery.
• Advanced Excel skills, with the ability to analyse data, identify trends and support data-driven decision-making.
• A process improvement mindset, with experience identifying inefficiencies, simplifying workflows and embedding sustainable operational improvements.
• Excellent attention to detail and a commitment to maintaining high standards of accuracy, data integrity and operational excellence.
• A proactive and solutions-focused approach, with the ability to take ownership, overcome challenges and deliver results in a fast-paced environment.
• Strong organisational and stakeholder management skills, with the ability to build effective relationships and work collaboratively across teams and jurisdictions.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at careers@ocorian.com.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.