IT Services Manager, Senior IT Service Delivery,
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2132 is an eligible occupation, but we are only 56% sure that is the right code. Howden is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
This could also be SOC 2139 (Information technology professionals not elsewhere classified) or SOC 2131 (IT project managers). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2132 IT managers Most likely code | £38,500 | £44,000 | £49,500 | £55,000 |
2139 Information technology professionals not elsewhere classified Also possible | £36,600 | £41,800 | £47,100 | £52,300 |
2131 IT project managers Also possible | £40,700 | £46,600 | £52,400 | £58,200 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
We have an exciting, permanent opportunity for an experienced IT Services Manager to join our Leeds office (hybrid working, between home and office).
The IT Services Manager is responsible for the governance, delivery, and continual improvement of IT services across the organisation You’ll ensure that our IT services are reliable, secure, cost-effective, and aligned with business requirements whilst maintaining high levels of customer satisfaction.
This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes.
A snapshot of your day
- Lead IT service delivery, in line with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement
- Oversee incident, major incident, and problem management processes to minimise business impact
- Coordinate technical teams during major incidents, leading root cause investigations and identify recurring issues affecting service performance
- Review incidents and ensure lessons learned are captured; ensure problem records and known errors are maintained; and ensure services comply with organisational policies and standards.
- Manage operational risks, governance requirements, and supplier performance.
- Work with Risk and Governance teams to record risks, including mitigation plans and manage escalations where appropriate, and support audit requirements and risk management activities.
- Drive service reviews, service management maturity, process standardisation and maturity, and operational excellence and implement improvement initiatives
- Produce service performance reports and dashboards; Track operational KPIs and service metrics; identify and analyse trends impacting service quality; and identify improvement opportunities.
We would love to hear from you if you have:
- Excellent understanding of IT Service Management (ITSM) principles and experience working with an ITSM platform / tools such as FreshService, ServiceNow, Jira Service Management, or equivalent
- ITIL Foundation (minimum), ITIL Practitioner / Intermediate / Managing Professional
- Demonstrated experience managing Incident Management, Problem Management, Change Management and Service Level Management
- Knowledge of IT infrastructure and enterprise applications
- Ability to lead during critical service outages.
- Excellent decision-making capability, prioritisation and organisational skills.
- Experience driving service improvements and operational change
- Excellent verbal and written communication skills and ability to engage with technical and non-technical audiences
- Executive-level communication and reporting capability
What's in it for you:
- Competitive discretionary annual bonus.
- Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
- A generous pension scheme
- 25 days' annual leave, increasing to 27 days after five years' service.
- Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
- The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.
Accessibility
If you require reasonable adjustments or want more information on accessibility, please let us know
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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]
This description is the source posting as it read when we added it. We are not affiliated with Howden, so check their own site for the current details.
Where this offer sits in the market
IT managers (SOC 2132) · UK · ONS ASHE 2025 · basic pay · ~224k in sample- Middle half £43,316–71,396
- Median £56,056
- Going rate £55,000
- Threshold £41,700
- New entrant £38,500–49,500
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at HowdenAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Howden holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.