Manager, Lead Specialist, ServiceNow GRC Solution Architect, Global

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Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Global ServiceNow Center of Excellence is seeking a highly skilled and experienced ServiceNow Risk and Governance Risk Compliance Solutions Architect (GRC) to lead the architecture of enterprise solutions across ServiceNow, with particular emphasis on Risk Management and Policy and Compliance Management. The ideal candidate will combine deep ServiceNow platform expertise with practical knowledge of governance, risk, controls, audit and regulatory compliance processes. This role requires strong architecture leadership, excellent written and verbal communication skills, and the ability to work effectively with risk, compliance, audit, security, technology and business stakeholders. The successful candidate will translate business and regulatory requirements into scalable technical designs, guide implementations through architectural governance, and ensure solutions make effective use of out-of-the-box IRM capabilities, integrations, automation and reporting.

Responsibilities:

• Lead the architecture, design and implementation of ServiceNow Integrated Risk Management solutions, with primary focus on Risk Management and Policy and Compliance Management.
• Partner with risk, compliance, audit, security, legal and business stakeholders to understand obligations, operating models and business outcomes, and translate them into robust solution designs.
• Define architectures covering authority documents, citations, policies, control objectives, controls, entities, risk statements, assessments, indicators, attestations, issues, remediation tasks and supporting workflows.
• Design traceable and reusable relationships between regulatory obligations, policies, risks, controls, evidence, findings and remediation activity.
• Develop and maintain architectural views, data models, integration designs, decision records, configuration standards and detailed technical specifications.
• Promote configuration-first, upgrade-safe use of out-of-the-box ServiceNow IRM capabilities and challenge unnecessary customisation.
• Provide technical leadership to delivery teams and review configurations, extensions and code for security, quality, performance and maintainability.
• Architect integrations between ServiceNow IRM and enterprise systems, regulatory content providers, data sources and evidence repositories using appropriate APIs and integration technologies.
• Enable automated assessments, continuous control monitoring, risk indicators, attestations and evidence collection wherever appropriate.
• Ensure security, privacy, segregation of duties, confidential-record handling, data quality and auditability are embedded within solution designs.
• Support projects through architecture review, design assurance, testing, deployment and mandatory governance processes.
• Troubleshoot complex cross-module and integration issues and guide teams towards sustainable resolutions.

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Qualifications

Essential Certifications:

• Certified ServiceNow Administrator (CSA)
• Certified Implementation Specialist – Risk and Compliance (CIS-RC), or the current equivalent certification for ServiceNow Integrated Risk Management.

Requirements:

• Excellent written and verbal communication, interpersonal and presentation skills, with the ability to explain complex risk, compliance and technical concepts to both technical and non-technical audiences.
• Demonstrable ServiceNow experience in solution or technical architecture roles, including substantial hands-on architecture experience with Risk and Compliance/Integrated Risk Management.
• A proven track record of leading end-to-end ServiceNow IRM solution designs and delivering complex, enterprise-scale implementations.
• Deep knowledge of ServiceNow Risk Management and Policy and Compliance Management, including the relationships between entities, authority documents, citations, policies, control objectives, controls, risks, assessments, indicators, attestations, issues and remediation tasks.
• Experience designing risk frameworks, assessment methodologies, inherent and residual risk scoring, risk appetite and tolerance, control testing, continuous monitoring and compliance reporting.
• Experience mapping regulatory obligations and internal policies to controls and designing traceable evidence, exception and remediation processes.
• Strong understanding of ServiceNow platform architecture, data model, security model, workspaces, reporting, workflow automation and upgrade-safe design practices.

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Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

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"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." – Deloitte Employee

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers