Manager, ServiceNow HRSD, HR Transformation

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Connect to your Industry

This is an opportunity to be at the forefront of providing ServiceNow HRSD solutions across industries. You will be supporting on bids and engaging with many different clients.

Opportunities for career growth will be real with the support from the wider Deloitte ServiceNow team and the Employee Experience & Emerging Tech team who will help you develop the path you wish to take. Our workplace flexibility will also give you the time and space to settle into the role with a mix of home based and office-based settings.

Connect to your career at Deloitte    

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.  

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Manager, you’ll lead project workstreams to deliver high quality client work understanding HR Processes and utilizing ServiceNow technology to drive this. You’ll need to have strong functional understanding of ServiceNow HRSD and some technical ability. We work with/on an unparalleled range of clients and variety of projects: from exploring, selecting, or optimising people-focused tech, these could be standalone implementations or form part of a larger transformation.

What might you be doing?

• Effective scoping: collaborate with clients - gather requirements, feedback and input for workshops and meetings.
• Exceptional outputs: prepare and oversee written content/deliverables to define recommendations and create workshop content and run them, gather requirements for user stories.
• People development: work effectively in diverse and inclusive teams, where people are recognised for their contribution. Support and manage junior team members to help them thrive.
• Practice & business development: stay on top of market trends, support new business activities (e.g. bids) and act as a ServiceNow HRSD SME. Contribute to/lead internal programmes/initiatives, aligned to business priorities and personal interests.

Connect to your skills and professional experience

We're looking for the right attitude and mindset - willingness to learn is key! Our preference is for you to have experience of working in a fast-paced environment. You will have/be:

• Passionate about people with a clear understanding of the current work-related market trends in technology and particularly ServiceNow.
• Experience in a relevant and/or transferable field - need to have experience working on ServiceNow HRSD implementations and ideally some HR experience.
• Analytical, adaptable, and logical problem-solver. Can manager risks and expectations in high pressured and time-critical situations to deliver excellent work in a range of client scenarios.
• Ability to select appropriate methods for collecting and analysing data and develop informed recommendations that shape or support the clients business strategy.
• Ability to address client business challenges in the intersection of process and technology.
• Highly personable and influential. An excellent communicator and relationship builder.
• Eager to work in and to encourage a collaborative, supportive and meaningful environment where everyone is celebrated as an individual.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Human Capital

People are what powers enterprise. That’s why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." – Sophia, Technology and Transformation

Our hybrid working policy

You’ll be based in Belfast or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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