Patient Advisor
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4159 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 7211 (Call and contact centre occupations) or SOC 7114 (Pharmacy and optical dispensing assistants). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Job Title – Patient Advisor
Location – Ayr
Hours – 40 hours (must be flexible to work weekends)
Salary – £27,000 per annum, bonus & benefits, full training will be given
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
We are seeking a Patient Advisor for our Ayr clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/requirements
- Previous experience of a patient facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
This description is the source posting as it read when we added it. We are not affiliated with Optical Express, so check their own site for the current details.
Where this offer sits in the market
Other administrative occupations not elsewhere classified (SOC 4159) · UK · ONS ASHE 2025 · basic pay · ~462k in sample- Middle half £25,376–34,424
- Median £28,808
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Does this job guarantee visa sponsorship?
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What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.