Program Manager – 3PL After Sales and Reverse Logistics
Not disclosed
Salary
Not disclosed by employer
£56,500
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2440 is an eligible occupation, but we are only 55% sure that is the right code. JD.COM is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
This could also be SOC 1241 (Managers in transport and distribution) or SOC 1243 (Managers in logistics). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2440 Business and financial project management professionals Most likely code | £39,500 | £45,200 | £50,800 | £56,500 |
1241 Managers in transport and distribution Also possible | £33,400 | £44,900 | £44,900 | £44,900 |
1243 Managers in logistics Also possible | £33,400 | £44,900 | £44,900 | £44,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
As a Program Owner in the functional Last Mile Delivery Team, you will lead a core program with European scope to strengthen JD Logistics After Sales and Reverse Logistics capabilities, directly impacting customer experience. Your focus will be on:
- Strategic capability improvements
- Refine European After Sales logistics strategy in alignment with Leadership Team, Country Teams and other key stakeholders. Propose improvements and own execution.
- Collaborate with internal stakeholders to identify structural customer experience improvements
- Process definitions and execution of standards
- Define, standardize and improve After Sales and Reverse logistics frameworks and processes, ensuring highest customer satisfaction.
- Partner with Warehouse, Procurement or Solution Teams to enhance After Sales logistics flows, eg. by optimizing the return SLA with 3PLs and Warehouses to reduce parcel return time
- Achieve high parcel tracking information accuracy and 3PL pick-up rate across Europe
- Execute deep dives to identify potential, align them with stakeholders and execute fast
- Performance monitoring and improvements
- Manage After Sales KPIs by ensuring that Country Teams receive KPI data and actions plans are tracked and followed
- Execute daily/weekly KPI monitoring including the reporting of root causes and corrective actions. This includes Country and Management Teams
Requirements
- Language Requirements: Fluent spoken and written in English
- More than 5+ years of professional experience in respective field
- Education: Bachelor's degree or higher
- Experience in last mile delivery sector, ideally in returns/reverse logistics role
- Proficient in Office software and strong data analysis skills
- Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment.
This description is the source posting as it read when we added it. We are not affiliated with JD.COM, so check their own site for the current details.
Where this offer sits in the market
Business and financial project management professionals (SOC 2440) · UK · ONS ASHE 2025 · basic pay · ~314k in sample- Middle half £45,968–76,128
- Median £58,812
- Going rate £56,500
- Threshold £41,700
- New entrant £39,500–50,800
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. JD.COM holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2440 going rate of £56,500. New-entrant and shortage discounts can lower it.