Quality Manager

Service Innovation Lawyer – Corporate

Sharper in purpose. Stronger in connection. Bolder in ambition.

Osborne Clarke is an international, full-service law firm focused on organisations in high growth sectors, navigating high regulatory intensity, rapid innovation and disruption, and multi-jurisdictional complexity. Our foundation is a culture of character, camaraderie and collaboration that helps our colleagues thrive and our clients succeed. We are now evolving our people centred culture to become even more ambitious. This brings greater opportunity to do strategic, complex work – often collaborating across borders – with talented, generous colleagues, and to leverage data and technology to shape a firm that is growing with purpose and confidence.

Innovation and technology are central to our strategic ambitions. We have an exciting new opportunity for a Service Innovation Lawyer specialising in Corporate law to work within our Corporate practice group, helping to shape and deliver AI enabled legal services for our clients.

This role is available on both a permanent and fixed-term basis, and can be based from any of our UK offices. We operate a hybrid working model so you can benefit from time both at home and in the office. The successful candidate will receive structured training and ongoing development in AI, legal technology and client service innovation. This role will suit lawyers already in a similar role, as well as those looking to pivot into this space. Previous experience in a legal technology and AI role is not required – though we are looking for a strong interest in this space.

The Team

As a Service Innovation Lawyer, you will be embedded in our Corporate Practice Group, working day-to-day alongside Partners and fee earning teams. You will also be part of, and work closely with, our Osborne Clarke Solutions ("OCS") team, a multidisciplinary group of ex-lawyers and technologists based in the UK and Europe, who provide the strategic framework, tools and methodology that underpin the firm's service innovation programme. By talking to clients, using AI and collaborative technology to develop legal project management tools, we believe that we can continue to transform our services and further strengthen Osborne Clarke's position in the market.

The firm's service innovation programme has already delivered solutions to a number of clients across several jurisdictions, with hundreds of matters now being instructed, run and managed online. There are many more opportunities to design and implement new delivery and technology tools, and to help clients with their own process improvements. You will also help ensure our lawyers have the resources, products and know-how needed to provide the best possible service. Embedded day-to-day within Corporate, you will work closely with Partners, fee earning teams, our in-house Knowledge team and clients, with the support and strategic direction of OCS. You will play a pivotal role in turning the firm’s AI strategy into practice: embedding AI enabled ways of working in live matters and helping to design and deliver new AI enabled products and services.

As demand for these solutions grows, we are investing in additional legally experienced resource to help build and manage our portfolio of AI enabled products, services and solutions across OC jurisdictions. You will be supported with tailored training, mentoring and exposure to a broad range of projects to develop your skills in this area.

Key role responsibilities

You will:

• Work directly alongside Corporate fee earning lawyers on live client matters to design, test and refine AI enabled ways of delivering existing legal services.
• Turn stakeholder requests into scoped, risk aware and commercially grounded plans with defined deliverables and timelines.
• Identify and shape new AI enabled products and services based on live matter experience, client feedback and market insight.
• Act as a credible client facing voice on AI, explaining Osborne Clarke’s AI enabled delivery models, pricing, risk management and governance in a clear, practical way.
• Champion the adoption of generative AI tools and new workflows across the Corporate practice group, ensuring alignment with the firm’s AI governance framework (including confidentiality, accuracy and regulatory compliance).

Person specification

As well as having an excellent track record in client service, we need someone who is:

• Qualified as a Lawyer with strong knowledge of Corporate law and the credibility to engage confidently with Partners and clients.
• Genuinely interested in AI, technology and service innovation, with curiosity to build expertise independently and a good instinct for where AI does and does not add value.
• Able to break down complex or vague client asks into clear, structured and deliverable plans, using AI responsibly and working through ambiguity with strong problem-solving skills.
• A strong communicator and influencer, able to build trust with lawyers and clients, manage expectations through proactive communication, and hold a position in challenging conversations.
• Commercially astute, focused on solutions that deliver real impact for clients and Osborne Clarke rather than using AI for its own sake, and comfortable balancing innovation with risk, cost and quality.
• A collaborative and people focused team member, contributing to a healthy team dynamic, supporting wellbeing, and invested in delivering a consistently excellent client experience.
• Detail oriented and rigorous in testing and quality assuring AI outputs, with resilience and tenacity to iterate, learn from setbacks and continually improve services.
• You will have access to comprehensive training and development to help you build and deepen these capabilities over time.

Our recruitment process

We welcome direct applications for our opportunities - if you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Angharad Jenkins on [email protected].

Please note we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

*Services in India are provided by a relationship firm