Resident Host (Birmingham)
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 3223 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 6134 (Houseparents and residential wardens) or SOC 9269 (Other elementary services occupations not elsewhere classified). We read the code off the advert, so it is our best guess, not the employer's.
About the role
This is a full-time role at 40 hours per week, based on-site at our neighbourhood in Birmingham. The working pattern is 5 days per week including Saturdays on a rota-basis.
Overall Purpose
This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. The role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.
Key Responsibilities & Accountabilities
- Be a primary, customer facing representative of Get Living for all current and prospective clients, ensuring they receive an exemplary experience from first enquiry to move-in and on to an enduring resident experience.
- Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
- Challenge with confidence any unknown visitors in a personable and professional manner.
- Assist residents with all queries about premises facilities.
- Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
- Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
- Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
Key Relationships
Internal: Neighbourhood, leasing and customer hub teams, estate management team (security), all internal departments, other GL neighbourhoods.
External: Residents, third party contractors and suppliers, all relevant service providers, all relevant retailers.
Qualifications & Experience
- Proven track record of strong customer service experience within residential and/or service sectors.
- Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / Hubspot.
Key Skills & Competencies
- Excellent verbal and written communication skills
- Proven track record of outstanding customer service skills
- Self-motivated / driven / pro-active / initiative / solutions driven.
- Excellent attention to detail and organised approach to work
- Enthusiastic approach to create an unparalleled service.
- Ability to engage confidently with residents.
- Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
- Ability to work under pressure whilst remaining calm.
Get Living Values
Actively champion our company values.
Respect Helps build trust and stronger relationships
Integrity Acting with honesty and accountability
Togetherness Strengthens teamwork and helps us face challenges side by side
Excellence Inspires us to push boundaries and deliver outstanding results
Innovation Be adaptable to evolve in a changing world
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
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Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
This description is the source posting as it read when we added it. We are not affiliated with GET LIVING LONDON EV N05 LIMITED, so check their own site for the current details.
Where this offer sits in the market
Housing officers (SOC 3223) · UK · ONS ASHE 2025 · basic pay · ~44k in sample- Middle half £29,900–40,352
- Median £34,736
Similar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. GET LIVING LONDON EV N05 LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.