Scheduling Manager
Not disclosed
Salary
Not disclosed by employer
£52,900
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 1136 (75% match) is an eligible occupation, with a going rate of £52,900, and Wates Group is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers, Overseeing daytime call centre operations and customer service teams is a core duty), which is not on the eligible-occupation list. Ask Wates Group what the duties actually are.
About the role
🌟 Role Purpose
Lead the planning & scheduling function, ensuring the efficient coordination of workforce and delivery of high-quality, customer-focused services.
You'll oversee call centre operations, performance management, and continuous improvement, driving operational excellence across all contracts.
🚀 Key Responsibilities
🔧 Operations
- Manage planning & scheduling of direct labour and supply chain
- Oversee daytime call centre operations
- Ensure compliance with company policies & Operating Framework
- Drive continuous improvement across services
- Lead KPI reporting & performance analysis
- Monitor and improve operational performance
- Produce monthly client reports
- Analyse complaints & identify service improvements
- Deliver a customer-first service
- Strengthen relationships with clients & internal teams
- Attend and contribute to client meetings
- Manage:
- Scheduling teams
- Daytime managers
- Admin, KPI & complaints teams
- Drive team performance, engagement & development
- Ensure all work is planned safely
- Promote health, safety & wellbeing culture
- Monitor and support H&S compliance and reporting
- Experience in planning, scheduling, or operations
- Strong data analysis & KPI management skills
- Confident with Excel, Word & Outlook
- Excellent organisation & prioritisation
✅ Efficient workforce scheduling
✅ Improved KPI performance
✅ High customer satisfaction
✅ Engaged, high-performing teams
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk
This description is the source posting as it read when we added it. We are not affiliated with Wates Group, so check their own site for the current details.
Where this offer sits in the market
SOC 1136 · UK · ONS ASHE 2025 · ~170k in sampleSimilar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Wates Group holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1136 going rate of £52,900. New-entrant and shortage discounts can lower it.