Not disclosed
Salary
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Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 3556 (Sales accounts and business development managers), which is on the eligible-occupation list. Ask LEGATICS LIMITED what the duties actually are.
The role
We are looking for an experienced Senior Customer Success Manager to join the Customer team at Legatics. You will be the adoption expert for a portfolio of strategic law firm accounts: getting customers live, training their lawyers, building internal champions and making sure the platform is well used across every practice group that bought it. You will work in close partnership with our team of Account Managers, who own the account, the commercial relationship and the account plan, while you lead onboarding, enablement, support and usage insight. You will also play a meaningful role in shaping how the team operates, bringing experience and leadership that helps elevate those around you.
This forms part of the Customer team's mission to help law firms roll out Legatics to their lawyers, remove barriers to use and ensure our customers get lasting value from our platform.
The role sits within a newly defined operating model for account management and customer success. On some accounts you may lead intermediate check-ins for a period, until these move across to account management as the model beds in.
You will look after several of our largest and most valuable accounts, predominantly across the UK and US. Regular travel is part of the role, including US travel for conferences, key customer visits and events. We work hybrid, with at least two days a week in our London office.
What you would be doing
Working as part of the Customer team at Legatics and reporting into the VP, Customer:
How we'll measure success
This description is the source posting as it read when we added it. We are not affiliated with LEGATICS LIMITED, so check their own site for the current details.
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