Senior Oracle Service Delivery Manager
Added 11 Sept · still live
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2132 (85% match) is an eligible occupation, with a going rate of £55,000, and Version 1 is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 1139 (Functional managers and directors not elsewhere classified, Senior delivery management role could be functional manager n.e.c.). We read the code off the advert, so it is our best guess, not the employer's.
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2132 IT managers Most likely code | £38,500 | £44,000 | £49,500 | £55,000 |
1139 Functional managers and directors not elsewhere classified Also possible | £52,300 | £59,700 | £67,200 | £74,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Company Description
For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.
Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.
Job Description
Senior Oracle Service Delivery Manager
Would you like the opportunity to further develop your expertise across Oracle Cloud EBS, ERP, HCM, EPM and Oracle SaaS Managed Services?
How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the UK, Ireland, US, Australia, India, and Slovenia, delivering transformational Finance, HR, and Supply Chain solutions to some of the world's leading organisations?
At Version 1, we are seeking an experienced Oracle SaaS Service Delivery Manager to join our growing Enterprise Applications Practice.
As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.
This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.
Key Responsibilities
For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.
Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.
- Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
- 37 UKOUG awards over the last 3 years
- 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
- Certified Great Place to Work
- Recognised as a leader in AI & digital transformation consulting with global delivery footprint
Job Description
Senior Oracle Service Delivery Manager
Would you like the opportunity to further develop your expertise across Oracle Cloud EBS, ERP, HCM, EPM and Oracle SaaS Managed Services?
How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the UK, Ireland, US, Australia, India, and Slovenia, delivering transformational Finance, HR, and Supply Chain solutions to some of the world's leading organisations?
At Version 1, we are seeking an experienced Oracle SaaS Service Delivery Manager to join our growing Enterprise Applications Practice.
As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.
This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.
Key Responsibilities
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As an Oracle Service Delivery Manager, you will:
- Report directly to the Head of Service Delivery.
- Own the end-to-end delivery of Oracle Cloud Managed Services across EBS, ERP, HCM, EPM and related SaaS applications.
- Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.
- Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.
- Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.
- Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.
- Drive Continual Service Improvement (CSI) initiatives, identifying opportunities to enhance service quality, efficiency, and customer value.
- Provide governance and oversight for Oracle SaaS support teams, technical leads, functional consultants, and service delivery resources.
- Ensure effective capacity planning, resource management, and forecasting of service costs, revenues, and operational demand.
- Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals.
- Monitor and report on key service metrics, customer satisfaction scores, utilisation, profitability, and operational performance.
- Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.
- Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.
- Support service transition activities for new Oracle Cloud implementations moving into managed services.
- Promote knowledge sharing, operational excellence, and business continuity across service delivery teams.
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- Customer Satisfaction
- Employee Engagement
- Commercial Performance & Profitability
- Consistently high customer satisfaction and retention rates.
- Successful delivery of Oracle Cloud Managed Services within agreed SLAs and KPIs.
- Proactive identification and execution of service improvement opportunities.
- Strong commercial performance through effective customer growth and service expansion.
- High performing, engaged, and collaborative delivery teams.
- Trusted advisor relationships with customer stakeholders and business leaders.
Qualifications
- Proven experience delivering customer-first outcomes within ERP transformation and managed services environments.
- Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
- Commercially astute with experience identifying and driving revenue growth opportunities.
- Experience supporting bids, proposals, and service delivery engagements.
- Strong analytical and problem-solving capabilities.
- Confident challenging assumptions and asking the right questions to drive better outcomes.
- Curious mindset with a commitment to continuous learning and improvement.
- Experience working within structured, process-driven delivery environments.
- Resource management experience including performance management, workload allocation, team development, and knowledge management.
- Expertise in financial forecasting, including team costs, gross profit, recurring revenue, and project revenue forecasting.
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Why Join Version 1's Oracle Practice?
- Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
- Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most recognised organisations.
- Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
- Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
- Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
- Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
- Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
- Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
- Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
- Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
- Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
Benefits include:
- Quarterly performance-related profit share
- Hybrid / Remote working flexibility
- Pension, private healthcare, life assurance cover
- Certified Great Place to Work for 10+ years running
Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM, EBS)
We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers
Please note: We have an Internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
This description is the source posting as it read when we added it. We are not affiliated with Version 1, so check their own site for the current details.
Where this offer sits in the market
IT managers (SOC 2132) · UK · ONS ASHE 2025 · basic pay · ~224k in sampleSOC 2132
- Middle half £43,316–71,396
- Median £56,056
- Going rate £55,000
- Threshold £41,700
- New entrant £38,500–49,500
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Version 1About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Version 1 holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.