
Acquisition Delivery Manager 6 month contract Reading - Hybrid 2 days/week Protect service. Deliver solutions. Enable continued network coverage. The Acquisition Delivery Manager plays a critical role in safeguarding network service by managing sites at risk and delivering acquisition and relocation solutions across MBNL’s infrastructure estate. Working closely with internal design and build teams, surveyors, legal partners, and third‑party suppliers, you’ll ensure that acquisition activity is d
Enterprise Asset Management Rules Optimisation Analyst Design the rules. Improve the outcomes. Turn asset data into operational advantage. The Enterprise Asset Management Rules Optimisation Analyst sits at the heart of how MBNL plans, executes, and improves maintenance across its asset base. This role is all about making the Enterprise Asset Management (EAM) system work smarter—ensuring rules, logic, and data structures are aligned to operational reality, organisational objectives, and best prac
Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. This is a 12 month Fixed Term Contract. The Change Enablement Specialist sits at the heart of MBNL’s Operational Services organisation, playing a key role in managing the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan). You will assist and proactively ma
Be the decision point. Protect service. Drive accountability. This role sits right at the centre of reactive maintenance — where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead , you’ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated. You won’t just keep the system moving—you’ll make it better every day. By applying risk-based decision making, enforcing accoun
Infrastructure Performance Analyst Turn infrastructure data into insight. Turn insight into better decisions. The Infrastructure Performance Analyst plays a critical role in improving the reliability, efficiency, and value of infrastructure assets. Sitting at the intersection of data, operations, and asset management, this role provides the evidence base that underpins performance improvement, risk management, regulatory assurance, and investment decisions. You’ll translate complex operational a
Be the customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. You’ll own the customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single, tru
Connecting business priorities with technology delivery to enable MBNL’s success. The Business Relationship Manager plays a critical role in ensuring that MBNL’s technology delivery ecosystem is aligned with the needs and priorities of the business. Acting as the primary bridge between business stakeholders and technology teams. A key part of the role is shielding the business from unnecessary technical complexity. By understanding MBNL’s technology roadmap, integration landscape, and delivery c
Customer Relationship Engagement Lead Be the customer voice. Shape the service. Turn relationships into results. The Customer Relationship Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. You’ll own the customer relationship end-to-end—bringing together subject matter experts across Op
Senior Health & Safety Business Partner Permanent Reading - Hybrid Lead safety. Influence leaders. Protect people and communities. The Senior Health & Safety Business Partner is a senior leadership role within MBNL’s Health, Safety & Environment (HSE) function, reporting to the Head of Health, Safety and Environment. Managing a team of Health & Safety Business Partners, this role is central to embedding MBNL’s vision of “Everyone Home Safe and Well Every Day” across a complex, mu
Landlord Relationship Specialist 9 month FTC Reading - Hybrid working Protect access. Resolve issues. Strengthen landlord relationships. The Landlord Relationship Specialist (LRS) plays a pivotal role in protecting access to MBNL’s network estate by managing complex property and access issues and fostering strong, consistent landlord relationships. Sitting within the Operational Services function , you’ll coordinate casework across the team, ensuring incidents, complaints, and access escalations
Head of Estates Protect coverage. Enable deployment. Maximise value from MBNL’s estates portfolio. The Head of Estates is a senior leadership role within MBNL’s Infrastructure & Estates directorate, accountable for the acquisition, retention, and in‑life management of MBNL’s estates portfolio. Reporting directly to the Infrastructure & Estates Director and sitting on the extended leadership team, this role is critical to ensuring safety, service continuity, deployment capability, and cos