Change Manager, Practice Solutions

Our Practice Solutions team leads the Firm’s innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering a Firmwide culture of innovation, we encourage our lawyers to think creatively about how to deliver the best value to our clients and we ensure that White & Case remains at the forefront of advancements in the legal industry.

Change Manager, Practice Solutions

London, UK

Are you ready to make your mark as part of the Change & Adoption Team in our market leading Practice Solutions function?

The Change Manager will lead the planning and delivery of change initiatives for innovation, AI and legal technology initiatives at White & Case. The role covers all aspects of change management, including change design and planning, stakeholder engagement, communications, business engagement, training, metrics tracking and adoption. The Change Manager will work closely with cross-functional teams to ensure successful implementation and uptake of innovation, AI and legal technology initiatives within the firm.

We are keen to meet people who work most comfortably in a programme environment, and can design change projects with defined tasks, activities and milestones. Our Change approach and interventions are informed by data and we expect our change managers to be comfortable reading and interpreting data presented in spreadsheets and dashboards.

Key Responsibilities

• Change Planning and Design: Design and develop change plans to accelerate adoption of legal technologies.
• Stakeholder Management: Develop and deliver stakeholder engagement plans, to help build and build strong relationships with leadership stakeholders.

Communications: Create and deliver clear multi-format communications to support change initiatives, rollouts and the AI roadmap.

Training and Engagement: Identify training needs, develop training plans and multi-format / digital content to support legal technology adoption.

Adoption: Using available data, design and rollout adoption plans for core technologies, responding to user behaviour by tailoring plans to suit user needs.

Collaborate: with internal teams (project managers, internal comms, learning) to deliver successful outcomes that are aligned with existing channels and formats.

Required Skills And Experience

• Experience in change management delivery in professional services in a programme environment.
  
  

Preferred Skills And Experience

• Big 4 or other consultancy background
• An interest or qualification in behavioural science.
• Solid understanding of AI platforms and legal technologies
• PROSCI or APMG change qualification
• PRINCE or Agile or similar project manager qualification.
• Project management qualification and experience.
  
  

What We Offer

At White & Case, you can make a real difference, work on cutting-edge deals that make the headlines and help shape the world we live in. We live by our values—to be pioneering, united and human—and we believe that you'll experience them from your first day. We will give you the support and training that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a member of our market leading Practice Solutions team, and our benefits are designed to support your changing needs and priorities across different life stages.

We offer high-quality, internationally oriented work on the most challenging matters and an opportunity to work as part of a truly global organisation.

Location

This role is based in our London office.

Our standard office hours are 09:30-18:00, with a current requirement for 4 days (Monday - Thursday) in the office per week.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Holiday purchase
• Life insurance
• Critical illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)
  
  

This role reports to

Director, Innovation and AI

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.