Claims Handler - Office Based Role ( Local Glasgow Applicants only)
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 4132 (85% match) is an eligible occupation, with a going rate of £41,700, and WNS is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 7219 (Customer service occupations not elsewhere classified, Customer service focus and call centre experience emphasised), which is not on the eligible-occupation list. Ask WNS what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
4132 Pensions and insurance clerks and assistants Most likely code | £33,400 | £41,700 | £41,700 | £41,700 |
3541 Estimators, valuers and assessors Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
WNS Assistance delivers comprehensive, end-to-end claims managements solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solutions.
Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.
From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control cost for all clients, while also protecting indemnity spend and making a positive difference to customers perceptions of their brands.
Job Description
Are you customer focussed? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid / remote environment?
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..
As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing?
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limit by estimating value of claims
- Identify potential Recovery and Fraud claims
- Maximise Productivity within the Team
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
- A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
- Self-motivated with the ability to work as part of an office based or remote team
- Excellent time management and organisational skills
- Good decision making skills
- Previous call centre experience is essential
- Previous property insurance experience preferred but not essential
Local Glasgow based Applicants required.
This description is the source posting as it read when we added it. We are not affiliated with WNS, so check their own site for the current details.
Where this offer sits in the market
Pensions and insurance clerks and assistants (SOC 4132) · UK · ONS ASHE 2025 · basic pay · ~34k in sample- Middle half £25,532–33,124
- Median £28,964
- Going rate £41,700
- Threshold £41,700
- New entrant £33,400–37,530
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at WNSAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. WNS holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 4132 going rate of £41,700. New-entrant and shortage discounts can lower it.