Control Centre Manager
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£44,900
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 1241 (99% match) is an eligible occupation, with a going rate of £44,900, and ARRIVA RAIL LONDON LIMITED is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
1241 Managers in transport and distribution Most likely code | £33,400 | £44,900 | £44,900 | £44,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Control Centre Manager – Arriva London
Location: Route Performance Control Centre, Purley Way
Reporting to: Head of Performance People
About the role
Arriva London is looking for a Control Centre Manager to lead our Route Performance Control Centre in Purley Way. You will oversee day-to-day service control, support and develop the team, and drive improvements that deliver reliable bus services for London’s passengers.
Working closely with operational teams, commercial colleagues and Transport for London (TfL), you will be responsible for achieving service delivery targets, exceeding Minimum Performance Standards across our TfL contracts, and managing staff costs and Quality Incentive Contract (QIC) revenue.
Key responsibilities
- Lead day-to-day service control strategies through control centre teams, supporting effective decisions and consistent service delivery.
- Work with performance teams to build a high-performance culture focused on accountability and continuous improvement.
- Investigate service performance issues, recommend improvements and oversee their implementation.
- Improve staff awareness of route performance issues through clear, effective communication.
- Develop and implement innovative technologies to improve route performance and reporting.
- Support the development and delivery of route performance forecasts and targets.
- Review processes, improve efficiency and share best practice with colleagues across Arriva’s control centres.
- Support staff development and training across a diverse team, including Deputy Control Centre Managers, Senior Controllers and Controllers.
- Manage Route Performance team staff costs and deliver QIC bonus revenue in line with budget expectations.
- Lead crisis management activity, including Gold Control, in accordance with the Business Continuity Plan.
- Provide support at either iBus centre when required and cover colleagues during periods of absence.
What we’re looking for
- Knowledge of TfL bus control processes.
- Understanding of the TfL bus network and Bus Action Plan.
- Strong data analysis skills, with the ability to turn performance information into practical improvements.
- Experience managing and developing diverse teams.
- Knowledge of health and safety requirements and a commitment to maintaining compliance.
- Clear communication and relationship-building skills.
- The ability to make effective operational decisions, manage competing priorities and respond to service disruption.
- A proactive approach to improving processes, service quality and team performance.
What success looks like
- Improved QIC earnings through better Excess Waiting Time (EWT) and on-time performance.
- Performance above the Minimum Performance Standard across all operated TfL routes.
- Delivery of staff cost and QIC revenue budgets.
- Successful internal and external audits.
- Strong working relationships with garage teams, driving staff and TfL.
- Effective support for new contract bids and successful delivery of new services.
What we offer
- Arriva Village – access to discounts and offers across a range of retailers.
- Arriva bus pass – free travel on Arriva bus services.
- TfL bus operator pass – travel benefits in line with scheme eligibility.
- Company pension scheme.
- Training and development to support your progression within Arriva.
- The opportunity to shape service performance and make a difference to the journeys of London’s passengers.
The role may also include other reasonable duties to support changing business needs and personal development.
This description is the source posting as it read when we added it. We are not affiliated with ARRIVA RAIL LONDON LIMITED, so check their own site for the current details.
Where this offer sits in the market
Managers in transport and distribution (SOC 1241) · UK · ONS ASHE 2025 · basic pay · ~65k in sample- Middle half £37,908–57,512
- Median £45,864
- Going rate £44,900
- Threshold £41,700
- New entrant £33,400–40,410
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at ARRIVA RAIL LONDON LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. ARRIVA RAIL LONDON LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1241 going rate of £44,900. New-entrant and shortage discounts can lower it.