Customer Service Adviser
Added 7 Oct · still live
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 7211 (Call and contact centre occupations). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Customer Service Advisor
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Location: Trax Park, Doncaster
Hours: Full time, 37 hours per week
Salary: £27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
About The Role
We're looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you'll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we're delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you.
As Part Of Your Key Responsibilities, You'll
Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships
Handle pricing, delivery information, and order processing from end to end
Drive customer satisfaction and manage key customer enquiries
Collaborate with departments across the business to troubleshoot issues and handle complaints professionally
Work closely with internal teams to ensure swift problem resolution within agreed SLAs
Maintain accurate records and recognise patterns in service failures
Support business improvement activity to design and implement processes that maximise operational performance and improve customer engagement
About You
We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!
Previous experience in a customer service or support role, ideally within a fast-paced, transactional environment
Strong communication and interpersonal skills, with the ability to build collaborative relationships and deliver high-quality, customer-focused solutions
Understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms (a distinct advantage)
Proven ability to meet tight deadlines, with great organisation and time-management skills
Strong contract and commercial awareness, including knowledge of commercial terms and conditions (highly beneficial)
English and Maths GCSEs (or equivalent), backed by good analytical skills to understand and interpret data
Confident IT skills, particularly a strong working knowledge of Google Workspace and SAP
About Unipart
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Location: Trax Park, Doncaster
Hours: Full time, 37 hours per week
Salary: £27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
About The Role
We're looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you'll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we're delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you.
As Part Of Your Key Responsibilities, You'll
Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships
Handle pricing, delivery information, and order processing from end to end
Drive customer satisfaction and manage key customer enquiries
Collaborate with departments across the business to troubleshoot issues and handle complaints professionally
Work closely with internal teams to ensure swift problem resolution within agreed SLAs
Maintain accurate records and recognise patterns in service failures
Support business improvement activity to design and implement processes that maximise operational performance and improve customer engagement
About You
We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!
Previous experience in a customer service or support role, ideally within a fast-paced, transactional environment
Strong communication and interpersonal skills, with the ability to build collaborative relationships and deliver high-quality, customer-focused solutions
Understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms (a distinct advantage)
Proven ability to meet tight deadlines, with great organisation and time-management skills
Strong contract and commercial awareness, including knowledge of commercial terms and conditions (highly beneficial)
English and Maths GCSEs (or equivalent), backed by good analytical skills to understand and interpret data
Confident IT skills, particularly a strong working knowledge of Google Workspace and SAP
About Unipart
We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
You may have experience in the following: Customer Service Advisor, Customer Service Representative, Customer Support, Customer Care, Account Handler, Order Processing, Order Desk, Sales Support, Sales Administrator, Customer Account Coordinator, Customer Experience, Complaints Handling, Logistics, Rail, B2B, E-commerce, SAP, Google Workspace
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
You may have experience in the following: Customer Service Advisor, Customer Service Representative, Customer Support, Customer Care, Account Handler, Order Processing, Order Desk, Sales Support, Sales Administrator, Customer Account Coordinator, Customer Experience, Complaints Handling, Logistics, Rail, B2B, E-commerce, SAP, Google Workspace
This description is the source posting as it read when we added it. We are not affiliated with Unipart, so check their own site for the current details.
Where this offer sits in the market
Customer service occupations not elsewhere classified (SOC 7219) · UK · ONS ASHE 2025 · basic pay · ~223k in sampleSOC 7219
- Middle half £25,272–32,396
- Median £27,716
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Does this job guarantee visa sponsorship?
Not necessarily. Unipart holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.